Customer Service Representative - Sherwood Park, Canada - BIS Safety Software

BIS Safety Software

Verified Company

Sherwood Park, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you.

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BIS Safety Software_ is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.

This full-time position will work afternoon/evening hours - 11:30am-8:00pm, with the occasional weekend shift as well.

The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers.

Essentially, you will be the first point of contact when a user needs assistance.

Enjoy working with people, helping to solve their problems
Possess excellent listening skills
Display a positive and friendly demeanor when dealing with customers over the phone
Handle complex inquiries independently
Thrive in a busy environment
Demonstrate advanced customer service skills
View inquiries as opportunities to exceed customer expectations
Consistently maintain a positive attitude
Have strong English written and oral communication skills
Providing outstanding technical support for customers
Following up on customer requests to ensure complete handling of the caller's inquiry
Creating cases for new features and solutions for our development team to implement
Testing cases released by the development team to ensure proper functioning
Making suggestions for ways of improving workflows and processes
Recording and forwarding customer feedback to the appropriate areas
Educating and providing training to customers on using various aspects of the software
Tracking frequent call types for discussion during weekly meetings
Participating in daily team meetings

Qualifications:

A minimum of 2 years of delivering exceptional customer service
Must be proficient in Microsoft Word and Excel

Assets:

Experience in providing technical support for software providers an asset, but is not required.
French language skills considered an asset.

Why join us?
At BIS we pride ourselves in being very entrepreneurial in nature. Our office is an open space environment that lends itself to collaboration and organic learning.

We are quick to integrate new ideas and best practices when they further the development of our software and company.

This flexibility is a key part of our culture and a reflection of our insightful and collaborate team.

Another key part of our culture is our purposeful avoidance of titles. We don't use titles as they don't reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help out to get things done, and everyone knows what each other's area of responsibility is, so we don't need titles

We'd love to hear from you

Job Types:
Full-time, Permanent

Salary:
$18.00-$23.00 per hour

Benefits: