Technical Service Administrator - Mississauga, Canada - BAXTER

BAXTER

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter:

The Technical Services Administrator is responsible for planning and coordinating activities related to Depot and Field Operations in Canada.

What you'll be doing:

Administration of all reports required by Educators and/or Health Authorities (including gathering and sending of all service reports; performance reports (e.g. PM completions)
Maintaining uptodate patient data (and PM) list of all patients on the HD program(s)o
Assign & track tasks to Field Service Representatives
Responsible for Performing monthly billing, service contracts, quotes, extended warranty billing at month end, and ondemand billing.
Enter Technical Services Agreements information into the company database and maintain the electronic and paper files to ensure completeness, accuracy, and relevant archiving for future and convenient reference
Participate in sales meetings and provide updates on observations, leads, competitive offerings, and market trends
Develop ad hoc customerspecific service reports to detail historical service needs of the customer and status of their current asset base
Summarize Service Contract opportunities in various provinces and provide to the associated regional sales rep
Initiating annual and/or ondemand POs for approved suppliers
Performing receipts of the invoices in a timely manner
Designs and develops project plans to implement new policies, programs and initiatives, and operating processes of strategic significance at the depot and field.

What you'll bring:

Diploma of Technology or Business
Experienced in Operation Management or Business Administration or Project Management
35 years of experience in a service environment, the ability to work independently with mínimal supervision is required
Written and verbal communication skills.
Ability to provide a high level of customer service and interpersonal skills
Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Reasonable Accommodations

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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