Patient Flow Coordinator - Toronto, Canada - SickKids

SickKids

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About SickKids:

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.

As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.

Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description:

The Patient Flow Coordinator will be responsible for the patient experience from registration, through to the end of the ambulatory care visit in the Orthopedic clinic clinic.

The Patient Flow Coordinator will also facilitate the delivery of patient care by providing a high level of support and assistance to the Orthopedic clinic team, patient and families.

Additionally, they will support the operation of the team/unit by providing clerical and administrative functions in a proactive and organized manner.

Here's What You'll Get To Do

Support the flow of patients from arrival to clinic through to rooming, supporting the nursing team with vitals, to the end of the visit
Answer phone calls and respond to requests for information from families and healthcare staff
Ensure related scheduling documentation is processed, organized, updated and available
Support clinical staff in organizing and storing materials that are utilized in the unit
Facilitate communication flow via telephone, paging, and computer access
Reschedule appointments as necessary and inform necessary people of these changes
Maintain appointment schedules in Epic and notify patients/families of any updates or changes to their appointments
Collate clinical data and relay this information in a precise and timely manner to colleagues within the organization
Greet and orient patients and their families to the clinic
Support the clerical staff with the registration of patients within the clinic
Maintain an efficient and tidy work environment
Initiate and assist in the coordination of family/patient and health care professional education sessions and events
Communicate with interprofessional team members within and outside of the organization to coordinate the booking of Outreach visits
Act as the liaison for external hospital contacts

Here's What You'll Need

Bachelor's Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred
Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
Scheduling experience is essential and knowledge of medical terminology is an asset
Strong working knowledge of Epic is an asset
Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
Ability to remain focused and prioritize tasks in a busy and high stress environment
Dependability and good attendance

Employment Type; Full time, permanent

Our Commitment to Diversity:

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

**How to Apply