Service Desk Analyst - Calgary

Only for registered members Calgary, Canada

11 hours ago

Default job background
$45,000 - $70,000 (CAD) per year *
* This salary range is an estimation made by beBee
Our client, the Bank of Canada in Calgary has a one year renewable contract opportunity for a Bilingual (French) Service Desk Analyst. · Applicants must be a permanent resident of Canada or a Canadian citizen · Under the direction of the Senior Manager, Service Desk; · Provide fi ...
Job description

Our client, the Bank of Canada in Calgary has a one year renewable contract opportunity for a Bilingual (French) Service Desk Analyst.

Applicants must be a permanent resident of Canada or a Canadian citizen

Under the direction of the Senior Manager, Service Desk;


  • Provide first-level investigation and diagnosis for hardware and software issues
  • Log all user interactions (incoming and outgoing) into the Bank's call-management system
  • Establish a course of action to correct issues, provide information to users
  • Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripherals
  • Provide deskside support for calls that cannot be resolved over the telephone or via remote management
  • Deliver the highest quality of customer service to the users within service levels
  • Participate in the creation and ongoing maintenance of a knowledge base on technical issues

Required Qualifications:

  • University degree or a college diploma in information technology
  • A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
  • A minimum of three (3) years of demonstrated customer service experience Additional

The following will also be considered:

  • Excellent customer service skills
  • Demonstrated experience interacting with individuals at various levels in an organization


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