Service Desk Analyst - Calgary
11 hours ago

Job description
Our client, the Bank of Canada in Calgary has a one year renewable contract opportunity for a Bilingual (French) Service Desk Analyst.
Applicants must be a permanent resident of Canada or a Canadian citizenUnder the direction of the Senior Manager, Service Desk;
- Provide first-level investigation and diagnosis for hardware and software issues
- Log all user interactions (incoming and outgoing) into the Bank's call-management system
- Establish a course of action to correct issues, provide information to users
- Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripherals
- Provide deskside support for calls that cannot be resolved over the telephone or via remote management
- Deliver the highest quality of customer service to the users within service levels
- Participate in the creation and ongoing maintenance of a knowledge base on technical issues
Required Qualifications:
- University degree or a college diploma in information technology
- A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
- A minimum of three (3) years of demonstrated customer service experience Additional
The following will also be considered:
- Excellent customer service skills
- Demonstrated experience interacting with individuals at various levels in an organization
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