Night Auditor - Montreal, Canada - Marriott Residence Inn Montreal Airport

Description

• Possesses thorough knowledge of front desk and customer service operations.
• Performs all tasks listed on the position checklist.
• Verifies the transactions of each receptionist during the day and evening.
• Processes credit card transactions.
• Invoices room rates and taxes on each customer invoice.
• Finalize transactions completed during the day.
• Creates and/or prints and transmits required reports.
• Verifies, balances and reviews room availability to maximize hotel revenues.
• Assigns rooms according to special requests.
• Responsible for the security of the hotel and guests during the night.
• In addition to these responsibilities, performs the duties outlined in the Receptionist job description.

• Basic knowledge of the operation of front desk equipment. Ability to solve minor problems and/or know the appropriate contacts.
• Encourages teamwork.
• Familiar with operating procedures and standards.
• Selfmotivated and able to work with minimal supervision.
• Willingness to respond to emergencies as quickly as possible.
• Strong sense of customer service and attention to detail.
• Must comply with department, hotel and company procedures and standards.
• Responsible for knowing the hotel's emergency procedures.

• Is available and easily accessible to guests.
• Takes a proactive attitude in handling guest concerns/difficulties. Implements the service gap recovery plan.
• Is professional and courteous at all times with customers.
• In order to better serve customers, all personal and business conversations should be interrupted in their presence.
• Remains visible to customers at all times.
• Demonstrates confidence, energy and enthusiasm in all customer interactions.
• Is discreet in handling customer issues.
• Respect to departmental dress code and professional appearance standards.
• In addition to the above duties, the incumbent will perform any other reasonable duties required by the management team and related to the smooth running of operations.
• Available at night