Operations and Account Specialist - Montréal, Canada - PRAISE ENDURANCE

PRAISE ENDURANCE

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_
PRAISE ENDURANCE_ is a Montreal based Running brand that breathes inclusivity, creativity, and passion.

We are currently looking for Warehouse Assistant and Ecomm Clerk to join our Team. You will use your talents to bridge retail with our individual and wholesale partners.

As part of a small company, your work will be key in the ongoing development of _
PRAISE_ mission through and through.

MAIN RESPONSIBILITIES

Oversee inventory and keep ecomm store and ATS up to date
Online order verification, fulfilment, cancellations, processing returns & credits
Picking and packing order for wholesale and ecomm
Monitor open orders to ensure proper fulfillment and facilitate timely order processing
Credit processing
Monitoring and tracking of shipments
Assist customers in their online shopping experience by offering style advice and product recommendations
Stay up to date on _
PRAISE _products, policies, and processes to provide toplevel customer service to our customers
Be the customer's voice internally when sharing feedback and collaborating with our product design, tech, and operations teams
Be a contributing member of our dynamic Member Services team's shared goals, and strive for continuous improvement
Complete various customer servicerelated tasks and duties as assigned

KEY SKILLS + QUALIFICATIONS

13 years of experience in customer service in an office and/or call center environment; or other relevant experience in a similar role.
Ease with using Excel
Strong written and verbal communication skills, in both French and English
(bilingualism is a must):
Good understanding of online collaborative tools such as Google Drive, Slack, an asset
Experience with customer service help desks and order management systems, an asset
Experience with technical wear a plus

WHO YOU ARE

An excellent communicator with a genuine love for helping and interacting with people
Interested in fashion, sustainability, and digital communications
Autonomous, selfmotivated, and resourceful when it comes to problem solving
A fast learner
A team player that actively participates in creating a positive, continuously improving customer service experience with input and feedback from colleagues and managers

If this sounds like you, we would love to meet you

We are a start-up building our own culture and approaching the fashion industry in ways we haven't ourselves experienced it before.

If you love working with a small passionate team, if you are multi-talented, appreciate a trusting working environment, and like to run, come say hi.

Job Type:
Part-time

Part-time hours: 24 per week

Schedule: