Salesforce Change Management Consultant - Vancouver, Canada - NeuraFlash

NeuraFlash

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences.

Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics.

We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?:

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions.

You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders.

NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves

Responsibilities:

As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
Be a champion of change on projects with customers across various practices
Strategically collaborate with customers to determine the best approach to user adoption
Train customers on the solutions we've built and how to best implement change within their organization
Work alongside superusers to give users a voice in the implementation
Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
Understand client's culture, business strategies, and associated organizational change management opportunities and challenges
Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
Build relationships with constituents including: clients, internal teams, and consulting partners
Work across teams to serve as the "expert" on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
Support a growing practice and be able to thrive in a fastpaced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation

Requirements:

Bachelor's Degree or equivalent combination of education and experience
Experience in general management/software consulting preferred
Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment
Experience conducting business interviews and leading client workshops

Skills/Technical:

Proven ability to thrive in technical environments, especially implementations of Salesforce products
Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus
Experience with change management tools, templates, techniques, or frameworks

Skills/Interpersonal:

Excellent communication skills and strong leadership and presentation skills
4+ years experience in consulting, business technology, or functional domain
Strong technology background with working knowledge of Salesforce's preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred

What's it like to be a part of NeuraFlash?:

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the inlaws from the airport? We know that a perfect 95 isn't possible. So you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here If you work with a team of smart people like we do, it's a nobrainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter