Strategic Account Manager - Vaughan, Canada - Staples

Staples

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Staples is business to business. You're what binds us together.

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity.

SPP offers hundreds of customizable products - from coolers to notebooks - that allow companies to maximize brand recognition and reach thousands of people at a low cost.

What you'll be doing:

Manages and leads a team of 2+ Field Sales Representatives to achieve sales and net margin objectives for each quarter and for the fiscal year
Strategically plans for key Enterprise Accounts through management of the sales process: understanding customer strategies and decisionmaking processes, forecasting new business, managing the sales funnel/following through in order to gain more business and maintain customer relationships
Key point of contact for Enterprise Accounts (key major accounts who spend over $300,000 per year, have a contract with SPP, and have both program and special order business requirements)
Handles all incoming quote requests over $10,000 for Enterprise Accounts (key major accounts who spend over $300,000 per year, have a contract with SPP, and have both program and special order business requirements)
Develops and maintains the client plan for all contracted clients within the team, ensuring that the margin is at plan for each client across the team.
Manages account profitability and discusses the results with the team and with the customer upon request
Ensures customer satisfaction by working with members of the sales team as well as members of sales support teams across the business
Acts as a proxy for the client internally at SPP when interacting with all program and Special Order teams
Increases sales within existing customer base through proactive activities such as customer visits, calls, marketing, delivery of exceptional customer service, developing an awareness of customer requirements/preferences and changes in the local market, competitors and industry
Develops documents and implements marketing strategies to penetrate client base, retain accounts and increase revenue

What you bring to the table:

Excellent interpersonal, communication and presentations skills with a flair for sales
Exceptional customer service skills Good leadership skills with the ability lead by example in a manner that mirrors the company's core values
Highly proficient business written and verbal communication skills, as well as the ability to discern message content
Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously
Ability to demonstrate flexibility and adaptability in a fastpaced and changing work environment
Ability to demonstrate a positive and supportive attitude at all times even during stressful or difficult situations
Ability to drive and support company & management initiatives and/or decisions Strong "strategic business sense" with the ability to provide the best possible solutions Creativity and ability to provide merchandise solutions

Qualifications:

What's needed

Basic Qualifications
High School Diploma or GED
5+ year of successful sales or customer service experience
2+ years management/leadership experience

What's needed

Preferred Qualifications
Bachelor's degree preferred in sales/business or equivalent work experience within a B2B sales environment
CSP designation or CPSA graduate preferred
Bilingual (English + French): High level of verbal and written communication skills in both English and French

We Offer:

Inclusive culture with associateled Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more
Interested in joining the team? Check out our_ _perks and benefits_ _