Ecommerce Business Partner - Burlington, Canada - Wolseley

Wolseley

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros

Reporting into the Director, Digital eBusiness, this role will be responsible for executing internal engagement strategies and programs and managing a team of eCommerce Specialists to support the organization's efforts in driving adoption and penetration on Wolseley Express. This role will focus on direct engagement with regional leaders and, with the aid of the eCommerce Specialists, Branch Pros to support sales/branch activities to increase understanding and utilization of digital capabilities and tools._

What's in it for you?

Regular business hours Monday to Friday
Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement

What you will do:

Lead monthly web sales target reviews with General Managers, Directors, BAMs & Sales Managers, to review and communicate eCommerce progress leveraging regional dashboards/scorecards to highlight opportunities.
Partner with Analytics Manager to understand customer conversion behaviour and share actionable insights with regions and eCommerce Specialists, to improve effectiveness of Branch Pro activities.
Work with regional leaders, Analytics Manager and eCommerce Specialists to develop Wolseley Express target customer lists and action plans.
Collaborate with Manager, eBusiness Programs to develop internal training programs to increase Branch Pro competence and expertise in promoting eBusiness solutions to customers
Wolseley Express, Web Quotes, Barcoding and Prokeep.
Conduct internal training and demos, and assist with customer calls, solutioning discussions, and other support as required.
Partner with Strategic Accounts, to provide solutioning and onboarding guidance with new accounts.
Communicate key website enhancements/future developments, and digital marketing initiatives to regional leaders.
Gather feedback from eCommerce Specialists, Branches and Sales, related to issues and desired enhancements for Wolseley Express and communicate to digital product team accordingly.
Assist with testing of new functionality enhancements, prerollout to customers.
Lead and mentor eCommerce Specialists and provide prioritization guidance of activities to support regional efforts to drive utilization and adoption of Wolseley Express.
Set objectives and monitor effectiveness of eCommerce Specialists.
Support customer service including site issues and customer complaints.
Provide oversight of the Branch Pro program.
Utilize insights obtained through Branch Pro Network to set the standard for an Omni-Channel experience
Escalate issues & opportunities to eBusiness management
Represent eBusiness at customer events such as trade shows and local branch events, as needed.

What you will bring:

Bachelor's Degree, preferably in Business, Marketing or Technology
5+ years experience selling or marketing eCommerce solutions in a sales or services position
5+ years people management experience, with ability to effectively lead remote team members
Knowledge of transactional eCommerce best practices, in a B2B environment
Strong technical experience
Expert proficiency with Microsoft, especially Excel
Superior critical thinking and analytical skills, with ability to analyze data and produce actionable insights
Proven experience in analyzing/capturing customer needs and documenting requirements
Superior presentation and meeting facilitation skills, with ability to influence and handle objections
Excellent customer service skills
Ability to gain a high level of professional credibility with customers and internal stakeholders
Proven project management skills and ability to manage multiple priorities, react with urgency and reprioritize as needed
Strong verbal and wri