Chat Support Consultant, crypto - Toronto - SupportYourApp

    SupportYourApp
    SupportYourApp Toronto

    5 days ago

    Description

    Who are we?


    SupportYourApp is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

    What you will do?

    • Deliver outstanding customer support in crypto trading via live chat, tickets, and email
    • Handle customer inquiries, order disputes, and appeals
    • Provide valid, accurate information and solutions to customer requests
    • Manage complaints and appeals, including follow-ups on escalations when required
    • Maintain up-to-date knowledge of the company's trading platform and general market conditions
    • Understand customers' needs and deliver constructive feedback to the management team
    • Continuously seek ways to improve team performance and work efficiency
    • Be a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

    What you need to succeed in this role

    • Native Lithuanian and excellent English communication skills (minimum C1 level)
    • At least 6 months of live chat support experience, preferably in crypto or financial services
    • Strong analytical, logical thinking, and problem‑solving skills
    • Positive and responsible attitude
    • Basic financial knowledge or payment/banking experience is preferred
    • Crypto industry knowledge is a plus
    • CRM experience in Salesforce is an advantage
    • Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

    Benefits

    • Flexible schedule
    • Opportunity to cooperate fully remotely
    • Inclusive international environment
    • Compensation in USD
    • Rewards for referring friends
    • Balance between project workload and personal time, but also internal health policy
    • Responsive leadership interested in your development and long‑lasting cooperation
    • Greenhouse conditions for self‑development
    • A culture built on trust, with no time‑tracking requirements
    • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

    We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

    Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.


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