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Installation & Service Coordinator - Edmonton, Canada - Towne & Countree Kitchens

Towne & Countree Kitchens

Verified Company

Edmonton, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Towne & Countree Kitchens has proudly served as Edmonton's premier designer & supplier of quality custom cabinetry since 1978. With over 45 years of industry experience, our commitment to delivering exceptional value to our clients remains unwavering.

Our foundation of quality design, products, & staff continues to drive our success & maintain our reputation as an industry leader.

Key Responsibilities
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Customer Service: Deliver exceptional customer service, showcasing professionalism in every interaction. Responsiveness within a 24-hour window is essential.
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Efficient Installations: Strategically schedule installations with considerations to installer availability, geographic location, skillset, time constraints, site specifics, and weather conditions.
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Seamless Collaboration: Collaborate closely with project coordinators and service providers to ensure smooth communication and project execution.
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Operational Enhancements: Frequently report to management on potential areas for operational improvements, challenges encountered, and actively contribute to the formulation of company best practices.
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Client Management: Address client concerns, schedule services, reorder necessary parts, furnish timely updates and invoices, and track payments meticulously.
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Quality Assurance & Site Inspections: Conduct periodic site inspections, guaranteeing installation quality, material ordering, and addressing any touch-ups or servicing promptly.
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Installer Onboarding & Mentorships: Facilitate the seamless onboarding of new installers and organize mentorship programs to ensure skill development and alignment with company standards.
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Performance Reports: Generate comprehensive weekly and monthly reports to monitor key performance indicators and assess project progress.

Requirements:

Adept coordination and efficiency skills to manage intricate scheduling and project dynamics.
Showcase meticulous organizational skills through detailed attention to tasks, effective time management, and streamlined coordination.
Exhibit clear and positive communication, written and verbal, fostering effective collaboration.
Minimum of 2 years experience with Microsoft Office suite.
Recognize that onsite work in customers' homes necessitates a criminal record check, ensuring the safety and security of our clients.

Assets

Prior design experience.
Possess an Interior Design Technology Diploma or related education.
Accumulate 3 to 5 years of experience in kitchen design and/or the construction industry.
Foundation in basic accounting skills to enhance your ability to manage financial aspects.

Work Environment

Your own office at our HQ, Ave NW.
Adhere to a showroomready, business casual dress code.
Working hours of 9AM 5PM, Monday to Friday.
Primarily based in the office, with occasional travel to client's design sites.

Job Type

Fulltime position with comprehensive benefits available after 90 days, including dental care, extended health care, and life insurance.
Annual 2 weeks of paid vacation.
Employer matching RRSP and bonus opportunities.

Salary:
$24.00-$27.00 per hour

Benefits: