Account Manager - Okanagan, Canada - NOW Health Group Canada/Puresource Natural Products Distributor

Description

Effectively manage a defined territory and set of customers to achieve sales targets by building relationships, increasing distribution, improving unit turns and educating store advisors and staff. This is a field position and requires extensive time in stores, supported by required administrative time in a home office (~80% in market, ~20% admin).

Basic function of the position:

• To increase total gross sales within the territory and achieve targeted KPIs as defined by sales management.
• To manage profitability through responsible use of trade (co-op) dollars to support sales of the brands & products.
• Successfully achieve placement of top selling products and brands in market as defined by Sales & Marketing Management.

Duties and Responsibilities:

Get out there

• A minimum of 20 retail store/customer visits including a minimum of 15 sales presentations per week
• Maintain an up-to-date call schedule in Outlook calendar
• Responsible for the preparation and sales call planning for all customer visits
• Responsible for understanding & communicating all Puresource sales programs and key initiatives to retailers
• Optimize 'circle of influence', building relationships with multiple departments in stores to gain incremental opportunities

Know your business & be a leader

• Ensure all sales activities ladder up to support & deliver total sales strategy for Canada as defined by National Sales Manager
• Complete and submit a monthly territory sales report to National Sales Manager
• Responsible for identifying product and brand gaps in stores to review with customers.
• Provide forecasts to purchasing department for any new distribution and/or promotional activity
• Responsible for ensuring proper internal procedures are followed such as in submitting orders to pricing, purchasing etc.
• Development of joint business planning (JBP) presentation decks for annual trade (co-op) planning
• Responsible for managing co-op marketing funds, promotions, demo activity, territory expenses

Train the trainers

• Responsible for coordinating large format training for Puresource brands to retail staff in territory with Product Educator
• Responsible for doing basic education of store advisors in aisle/store when doing regular store visits

Customer Service

• Assist in getting Puresource to achieve our goal of Unmatched Customer Experience in Everything that We Do
• Ensure timely follow-up, address customer concerns and return emails and phone calls within 24 hours
• Act as a positive influence and representative of Puresource at all times

Travel, Meetings & Tradeshows

• Account managers are expected to be available to attend industry tradeshows and to attend scheduled regional and national meetings.
• Account Managers are expected to attend internal sales & marketing meetings when scheduled and actively participate in continuous improvement of processes and systems.
• Certain territories will require overnight travel.

Required qualifications, education, experience, training, skills, background, and certifications:

• Bachelor's degree in Business or Science, Nutrition
• 3-5 years of experience in health food retail an asset
• 3-5 years of Account Management experience or in a similar role
• Experience with Salesforce or other CRM
• Experience managing territory budgets and trade spend
• Have the ability to multi-task in a fast- paced environment
• Results-driven and goal oriented, with proven track record of exceeding sales targets & goals
• Proven ability to be a team player and work well independently
• Exceptional and varied product knowledge
• Strong verbal and written communication skills
• Excellent organizational and time managements skills
• Must be able to think critically, problem solve and have keen attention to detail
• Thrives in a dynamic environment where priorities and tactics shift and change with market needs