Customer Service Representative - London, Canada - ECHO Power Equipment Canada
1 week ago
Description
ECHO Power Equipment (Canada), a major distributor of outdoor power equipment across Canada is seeking a talented, team-oriented individual, dedicated to providing outstanding customer service and _
VIP Service_ to our dealers throughout Canada in the role of
Bilingual (English/French) Customer Service Representative
This position will be located in the London, Ontario office
The Customer Service Representative will report directly to the Customer Service Supervisor and will be responsible for a variety of administrative duties as assigned including timely and accurate answering customer service inquiries, data entry and follow up with clients to provide _
VIP service_
Responsibilities Include:
- Enter orders received either by phone, fax, Email and verify orders waiting to be released.
- Respond to dealer inquiries by looking up parts, inventory levels, pricing and diagrams.
- Develop long term, productive relationships with customers to respond to and anticipate their needs including upselling relevant products and performing outbound sales campaigns periodically.
- Trace shipments and investigate any missing items in a shipment.
- Enter credits and invoices that are received in the Customer Service department.
- Download and adjust booking orders as well as daily EDI orders.
- Prepare translations as required.
- Assist with filing, sorting and mail.
- Special projects and other duties as assigned.
Key Qualifications:
- Bilingual in French and English a requirement
- Excellent written and oral communication skills, English and French
- A background in Customer Service
- Ability to work the rotating 9:00 a.m. to 6:00 p.m. shift
- A minimum of two years' experience in a computerized environment
- Ability to work within tight deadlines
- Proficient in MS Office including Outlook, Excel, Word and Power Point
- AS400 Experience preferred
- Strong interpersonal skills. Excellent organizational and problemsolving skills
- Strong data entry skills both analytical and numerical
- Ability to work independently as well as part of a team
ECHO Power Equipment (Canada) is an equal opportunity employer and is committed to providing reasonable accommodation for applicants with disabilities.
ECHO Power Equipment (Canada) thanks all applicants; however only those selected for an interview will be contacted.
Job Types:
Full-time, Permanent
Pay:
$45,000.00-$53,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- London, ON N6M 1A6: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- French (required)
- English (required)
Location:
- London, ON N6M 1A6 (preferred)
Work Location:
In person
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