Temporary Full Time Street Outreach Supervisor - Ottawa, Canada - The Salvation Army

The Salvation Army

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Through a coordinated management approach, ensure the seamless operation of Outreach services by: providing supervision to Street Outreach workers, as well as program development and statistical reporting.

KEY RESPONSIBILITIES:

Develops and implements policies and procedures and other tools for effective communication for client services
Ensures all log notes and other appropriate documentation is complete
Assists with preparing statistical, operational and administrative reports as needed
Conduct regular staff meetings for Street Outreach Team to review operational effectiveness, to review changes/deficiencies in policies and procedures and to provide inservice training
Participate in the development of a program/service evaluation process for the purpose of ensuring effective services/ministry in accordance with The Salvation Army Accreditation standards

Service Coordination:

Helps orient and train all staff working in Outreach and Housing services
Helps arrange for ongoing training of staff with Booth Centre Human Resources
Helps lead and participates in the facilitation of service coordination meetings as required (i.e.

Community networking, HBCM, SOS and Housing meetings)

Monitor progress at known encampment locations using the ARCGIS mapping system
Participate in the Coordinated Access Model (CAM) as required
Helps develop and keeps on going a reporting/log system that will translate to user friendly statistical information for the benefit of other service providers as well as the funding providers
Helps develop and followup system to inform community partners and service providers of client concerns
Develop and maintain a client tracking system for statistical and reporting purposes
Develop and maintain a case management system for a select group of Outreach regular clients
Develops and undertakes evaluation of service delivery: reports on same
Responds to 24 hour pages (on rotational basis) for troubleshooting and scheduling concerns: arranges for substitution as required

Human Resources:

Prepares and ensures departmental schedules and timesheets in ULTIPRO are completed accurately and on time for approval by the Coordinator/Manager/Director
Participates in interviewing and hiring of the team
Helps orient and train all staff, volunteers and student placements in the department
Keeps accurate and up to date supervision notes for review by Coordinator/Manager/Director
Assists in the evaluation and discipline of workers when necessary
Exercise strict confidentiality in all HR issues
Assist managers/coordinators in insuring all mandatory training is completed on time

Community Liaison:

Represents The Salvation Army Ottawa Booth Centre by assisting in developing and maintaining contacts with community partners, and attending regular meetings with supervisors from other service providers
Participates in Public Speaking, information sessions and presentations internal and external as needed
Ensures appropriate liaison with community/outreach workers

Financial:

Monitors expenditures and maintains budget limits for all Street Outreach supplies
May assists in provides financial information for funders through accounting
May provide accounting with any necessary information for invoicing, payment approval etc.

Working Conditions:

May deal with potentially angry and aggressive clients
May encounter verbal abuse
May be required to deal with client overdose and other medical situations

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Relevant community college/university education in social work or related fields
Trained in Standard First Aid/CPR, Assist Non Violent Crisis intervention, preferred
Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

Minimum of 2 years effective supervisory experience
Several years' experience in direct client service with the homeless, ideally in an outreach setting
Minimum 3 years' experience working with urban disadvantaged population
Experience working with an urban hardtoserve client population with addiction and mental health issues
Effective experience in working cooperatively with community resource agencies
Experience administering Narcan and/or Narcan training a strong asset

SKILLS AND CAPABILITIES:

Strong interpersonal and leadership skills
Effective communication skills, particularly in negotiating and advocating for client's needs
Good writing skills for documentation and correspondence
Strong computer skills including a working knowledge of Microsoft Office and Excel.
Ability to communicate and liaise effectively with community partners; build networking links
Ability to collect and sort data; analyze findings for evaluation purposes
Excellent interpersonal skills
Bilingualism an asset (English and French)
Ability to represent The Salvation Army at information sessions