Director, GCC Operational Excellence - Ottawa

Job summary

As the global leader in high-speed connectivity Ciena is committed to a people-first approach Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth well-being and belonging We re a technology company that leads with our humanity driving our business priorities alongside meaningful social community and societal impact How You Will Contribute Serve as a trusted advisor to the VP and GCC Leadership Team aligning operational priorities with organizational goals and driving strategic leadership initiatives Foster a culture of continuous improvement by introducing AI and automation to streamline processes and optimize GCC workflows Lead workforce planning including capacity modeling headcount planning and budget management ensuring alignment with strategic outlooks and organizational priorities Manage financial operations including vendor expense budgets partnering with FP&A functions to ensure compliance accuracy and operational efficiency Develop maintain dashboards reporting tools for visibility into key metrics enabling data-driven decision-making near real-time availability Oversee Quality Management Knowledge Management practices enhance GCC staff efficiency customer self-service capabilities This role requires a hybrid work model Candidates located within reasonable distance of Ciena office must be willing to work from office 60-80% time Flexibility will be considered based on individual circumstances business needs The Must Haves Bachelor s degree BS/BA relevant field or equivalent experience advanced degree preferred 10+ years experience in business operations proven financial expertise fast-paced high-growth environments Demonstrated people management experience leading teams fostering collaboration driving alignment across organizational levels geographies cultures Advanced proficiency tools like Excel managing complex data sets financial analysis Exceptional analytical technical skills ability manage ambiguity prioritize effectively Strong presentation communication skills influencing collaborating across organizational levels Proven track record strategic thinking aligning operational priorities organizational objectives Nice to Haves Experience introducing AI automation streamline processes Expertise managing multi-million-dollar vendor expense budgets partnering FP&A functions Familiarity Business Continuity Planning BCP ensure organizational resilience Ability create manage communications content presentations All Hands meetings leadership sessions Experience fostering collaboration diverse functions geographies cultures Demonstrated ability handle highly sensitive information discretion professionalism Above-average knowledge tools Anaplan Workday Oracle Salesforce Microsoft Azure Kantata Comfort dealing large amounts of data highly beneficial Familiarity data-driven tools workflows advantageous Pay Range The annual pay range this position Canada C$138600-C$221400 US $156300-$249700 Please note pay range information provided this posting pertains specifically primary location which top location listed case multiple locations available Non-Sales employees may eligible discretionary incentive bonus Sales employees may eligible sales commission In addition competitive compensation Ciena offers comprehensive benefits package medical dental vision plans participation DCPP (Canada) company matching Employee Stock Purchase Program ESPP Employee Assistance Program EAP company-paid holidays paid sick leave vacation time comply applicable laws Paid Family Leave other leaves absence Not ready apply Join Talent Community get relevant job alerts straight inbox At Ciena we are committed building fostering environment which our employees feel respected valued heard We do not tolerate any form discrimination , valid_job:1,

Job description