Department Manager Yorkville - Toronto, Canada - Balenciaga

Balenciaga
Balenciaga
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
locations
TORONTOtime type
Full time
posted on
Posted Today
job requisition id
R11717- Summary

  • We are currently seeking a Department Manager who will report to the Store Director.
  • YOUR OPPORTUNITY
  • The Department Manager is a professional in the category(ies) they oversee and is responsible for implementing a clienteling mindset among their team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s).
  • They behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director.
  • They are involved in their department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.
  • Job Description
  • HOW YOU WILL CONTRIBUTE
  • A BUSINESS DEVELOPER
  • Implement action plans defined with the HQ and Flagship/Store director and ensure followup
  • Assign targeted quantitative and qualitative goals to the department team(s)
  • Analyze the results: daily, weekly, monthly and set up constant assessments
  • Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
  • Ensure that the display of the Department(s) involved is in order and supervise product rotation
  • Communicate high quality relevant feedback and reporting to the Associate Store
  • Director/Store Director or Store team
  • Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
  • Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
  • Monitor business environment including local competition
  • Keep store team informed at all times regarding Store performance
  • Analyze sell through by category
  • A TALENT LEADER AND DEVELOPER
  • Create and maintain a positive and motivating work environment
  • Embody Balenciaga image and ensure that the team is also aligned
  • Motivate and challenge store management and store team on a regular basis
  • Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
  • Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability
  • Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team
  • Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
  • Train team on "in Store" actions to develop client loyalty
  • Lead by example and facilitate teamwork
  • A BRAND PROMOTER (CLIENTS)
  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand
- internally and externally

  • Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time
  • Inspire both clients and store team by embodying the Balenciaga Universe
  • Ensure that the image of the Store is aligned with Balenciaga standards
  • Follow up CEE and NPS scores and set up actions accordingly
  • Assure the recruitment, development and retention of clients, from beginners to VICs
  • Supervise sales to ensure Client journeys execution and omnichannel consistency
  • Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
  • Promote and develop clienteling mindset, follows the sales to VIC and VVICs
  • Personally manage all delicate situations regarding issues related to the product


  • A PROCESS MANAGER

  • Ensure that all the processes are in compliance with legal, safety, internal requirements,
- sustainability, HR and stock organization

  • Take all the necessary measures to ensure loss prevention and safety in the store
  • Ensure the correct rotation of the goods in the warehouse for the department(s) involved
  • Adhere, inform and followup on all processes and guidelines
  • Execute team planning on a weekly and monthly basis and summit it the Associate Store Director
  • Challenge current processes to ensure efficiency and effectiveness in your department
  • Cooperate with the other Department managers regarding all issues related to the product and internal processes
  • Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager
WHO YOU ARE- Commitment to take part of an innovative project

  • Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level
  • At least 3 years of experience in a managerial position (5 people)
  • Significant experience in the luxury industry: client portfolio
  • Clienteling mindset: client engagement and loyalty
  • Precision, organizational skills: being able to organize and priori
More jobs from Balenciaga
See all jobs of Balenciaga