Electrical Service Manager - Parksville, Canada - Osprey Electric Ltd.

Osprey Electric Ltd.

Verified Company

Parksville, Canada

1 week ago

Posted by:

Sophia Lee

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Description

**Job Description

Service Manager**Osprey Electric is Vancouver Island's premier electrical contracting company, recognized for our diversity and excellence in service. As the recipient of the 2023 Employer of the Year and Electrical Trades Contractor of the Year awards, we take pride in our commitment to quality workmanship, customer satisfaction, and employee engagement. With a dynamic vision for growth, we are seeking an exceptional individual to join our team as a Service Manager.

Position Overview:

As the Electrical Service Manager at Osprey Electric, you will play a pivotal role in our organization, collaborating with customers, technicians, team members, and third-party partners to deliver top-notch electrical services.

From ordering and coordinating installation of equipment to troubleshooting and maintenance, you will oversee all aspects of electrical projects to ensure 100% customer satisfaction.

Success will be measured based on the customer responses of your division, staff engagement, quality of workmanship on projects, attention to safety and gross margin targets for your division.

We are a customer-focused company - they drive the ship.

This position will need a self-motivated person, driven to deliver exceptional customer experience while motivating leadership for our field crews.

Key Responsibilities:

Respond to customer requests for services promptly and efficiently.
Plan, direct, price, order, organize and review all electrical projects to ensure smooth execution.
Financial oversight of your division.
Scheduling crews and jobs
Ordering and pricing material.
Build and maintain strong relationships with customers to drive repeat business.
Lead and motivate field crews to deliver highquality workmanship and exceptions customer service.
Utilize technical expertise to troubleshoot and resolve complex electrical issues.
Develop electrical design solutions and provide pricing options to customers.
Monitor project budgets, track expenses and ensure profitability targets are met.
Communicate effectively with team to coordinate project, activities and ensure alignment.
Ensure all work meets regulatory requirements, industry standards and company polices.
Drive continuous improvement initiative to enhance operation efficiency and customer satisfaction.
Monitor key performance indicators and metrics to evaluate divisional performance.

Qualifications:

Minimum 5 years' experience in being a electrical foremen, service foremen or electrical project manager.
FSR Certification.
Exceptional organization and scheduling skills.
Strong leadership skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills.
Proven track record of delivering exceptional customer experiences.
Technical expertise in electrical design, troubleshooting and maintenance.
Knowledge of regulator requirements and industry standards.
Proficiency in electrical project management software and Microsoft Office.
Valid driver's license and willingness to travel as needed.

Benefits: