Medical/main Receptionist - Ottawa, Canada - Carlington Community Health Centre

Carlington Community Health Centre

Verified Company

Ottawa, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Medical/Main Receptionist provides reception support to clients and visitors to Carlington CHC.

This position provides clerical support services to staff of the Primary Care program and functions as an integral member of the Primary Health Care team by facilitating client access to services in a professional and courteous manner, which promotes the Centre's client-centred approach to service delivery.

The Medical/Main Receptionist operates and maintains appointment, chart management and third party billing systems.

Medical Reception Services

Responds to incoming calls to Primary Care, taking messages, setting up appointments with practitioners or referring to the nurse or other Primary Care staff as appropriate.
Greets incoming clients or visitors, provides accurate information in response to inquiries. Obtains necessary documentation on clients, and enters the data.
Maintains a general awareness of the flow of clients and their waiting times, and may prepare clients for their appointments.
Completes necessary client registration documentation ensuring entry into the information system, updates charts with new information.
Records verbal reports from labs and xray departments (chest xrays, etc.) and distributes the information to the appropriate provider with chart.
Monitors sick call messages and arranges for diagnostic inbox coverage for providers when required

- notifies clients with early appointments if cancellations are necessary.

General/Main Reception Duties

Maintains a general awareness of the flow of clients and their waiting times.
Receives incoming faxes and directs to the appropriate staff member; handles incoming mail, courier and deliveries using proper procedures.
Initiates crisis response procedures when necessary.
Ensures the provision of telephone and emergency service during nonworking hours by forwarding the telephone line to the auto attendant, retrieving and directing messages to proper voice mailboxes.
Maintains public information areas (kiosks, pamphlet racks, bulletin boards).
Schedules room and resources bookings and ensures information for proper set up of rooms is included.
Monitors the Millennium Learning Centre (MLC) computer area including; ensuring sign in/out, handing out paper for printers, providing minor trouble shooting if required.

Clerical and Secretarial Support

Opens and distributes incoming mail, addressing outgoing mail, and handles all drop offs and pickups.
Provides clerical support for PHC staff, including photocopying, faxing, and typing.
Maintains and updates client electronic medical records: scans all results, requisitions and correspondences in the appropriate sections of the chart.