Service Advisor - Brockville, Canada - DIXON AUTOMOTIVE GROUP CANADA LIMITED

DIXON AUTOMOTIVE GROUP CANADA LIMITED

Verified Company

Brockville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dixon Automotive Group Canada Limited is looking for a Service Advisor to join our team

The Dixon Automotive Group is a local family owned and operated company consisting of Kia of Brockville, Smiths Falls Kia, Brockville Nissan, 6 Dixon's Car & Truck Rental locations and 3 CarStar body shops.

The Service Advisor will oversee and direct the work of team members, interact with customers, compile reports, process warranties, and oversee day-to-day transactions.

Position Duties:

Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customerreported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and doublecheck that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases

Requirements:

Experience providing high quality customer support
Excellent verbal and written communication skills
Ability to think critically, troubleshoot and multitask
Experience working with service software, databases and tools (Ex. Reynolds and Reynolds)
G Drivers Licence

Assets:

2+ years of Service Department experience

We thank you for your interest; however, only those applicants selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent

Benefits: