Internal Network Administrator - Ottawa, Canada - Convergence Networks

Convergence Networks

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary and Responsibilities:

Our
Network Administrator (NA) is accountable for supporting, configuring, maintaining, and upgrading our internal networks, which includes desktop support issues, but also working on servers, networking equipment, as well as on-prem physical and virtual networks.

This also includes handling more complex project builds, server migrations, and deployments (both physical and virtual).

The Network Administrator also supports, configures, and deploys networking gear (routers, switches, firewalls, etc.) in all locations, working with local points of contact as needed.

The Network Administrator will also assist in responding IT requests and alerts from Convergence Networks employees, in conjunction with the rest of the IT team.

This job operates at a very fast pace, and you must be comfortable handling high volumes of support tickets and projects.

What do our NA's do?

Typical working hours for the NA are Monday through Friday, 8am 5pm EST. Typically, you will be working 4045 hours per week. At times, there will be substantial projects, unexpected emergencies, or other urgent tasks requiring you to work evenings and weekends up to 50 hours or more in a given week.
You will be responsible for the health, maintenance, and documentation of Convergence infrastructure. A high volume of variable priority and complexity of tickets (both incidents and proactive maintenance), including projects, is to be expected.
You will have flexibility to work from the office or your home. Regardless of where you are working from, your availability must be maintained to assist your teammates and staff. There may be times you are required to be in the office for completion of specific tasks or projects.
Other relevant job duties as assigned.

What skills do I need to be a successful NA?

Solid experience with Windows and Mac OS desktop operating systems.
Experience with Windows Server and SQL Server.
Experience with and understanding of Active Directory, Azure Active Directory, Microsoft 365, Microsoft Azure, and related technologies.
Experience with and understanding of networking equipment from Fortinet, Sonicwall, and others.
Familiarity with backup and recovery software and methodologies.
Knowledge of firewalls, networking/routing (switches, routers, etc.), remote access, and wireless.
Exceptionally strong IT background with a focus on network support, implementation, and remote support.
Ability to work effectively within a team as well as independently.
Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
Skilled at defusing highstress situations and facilitating resolution to technical problems.
Ability to multitask in a fastpaced environment.
Talented interpersonal abilities to build rapport with customers and teammates alike.
Selfstarter with a positive attitude.
Strong sense of initiative and ownership over work.
Exceptional followthrough skills.
Ability to work effectively and complete assigned tasks with mínimal supervision.

What are the qualifications I need to have?

5+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.
Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
Previous experience providing both onsite and remote/phone support in a fast paced, high volume environment.

Would be awesome if you had

Associate's degree or higher in Information Technology.
Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
Knowledge and experience working with Microsoft 365, Microsoft Azure and other cloud services.

What is the physical work environment like?

This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I'm doing?

Sixmonth performance reviews, with every second review a performance and salary review.
Performance review goals will be established between you and your team leader.
Some afterhours work will be required. Work likely can be completed remotely.

Why should you work here?

Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support y