Project Quality Coordinator - Dartmouth, Canada - Office Interiors

Office Interiors

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Office Interiors is a Maritime-based company that operates on a clear set of values showing our commitment to our People, our Customers, our Environment, our Communities, Results and Integrity.

As our Project Quality Coordinator, you would share
Office Interiors' vision to _"Inspire People to Love the Way They Work,_
" and mission _"to Help Customers Create Productive Work Environments.

"_** As part of our Operations team, your role will be to ensure the quality of medium
- to large-sized client projects in order to provide a great customer experience.

Reporting to the VP, Operations, you will work independently with various stakeholders including our customers, Account Managers, Furniture Installers and others involved in the project.

This position has a heavy focus on organizational skills and building relationships
.

If you have a positive, "can-do" attitude and enjoy working on a team, this could be the place and role for you.

Key Abilities and Traits**- You fit with Office Interiors' six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)

You are engaged in the community; community involvement is expected of every member of our team
You have excellent interpersonal, customer service and communication skills and interact in a professional manner with clients and teammates
You are organized with solid time management skills and are detailoriented
You have strong computer skills including Microsoft 365 (Outlook, Excel), knowledge of E-Automate an asset
The ability to effectively plan a work schedule and resources to meet deliverables with the ability to multitask efficiently, prioritize tasks, and work sometimes under time pressure
Occasional overtime and travel within the Maritimes

What you will be doing

Coordinating project walkthroughs with stakeholders. This would include customer, sales rep, and installer, as well as any additional parties key to the project.
Entering warranty and deficiency orders for all orders
Tracking inbound Deficiency and Warranty claims
Coordinating installations with the Furniture Installation Coordinator
Processing shipping claims from couriers and carriers
Managing back orders and any short ships, reviewing with the team and coordinating decisions around those delays
Communicating with our customers
Following up on survey responses
Reviewing all product returned from job site to determine whether to add back to inventory or dispose of it, following process
Capturing back orders and short ship delay labour cost recovery
Assist the VP Operations as required, helping to implement best practices for project management

Your Qualifications:

Postsecondary education in a related field and/or equivalent experience in the office furniture business
Valid driver's license
Ability to organize tasks, prioritize work, be flexible and work with mínimal supervision
Strong customer service orientation and a team player with an attention to detail'
Project management experience
Solutionfocused
Ability to handle multiple tasks efficiently, competently and timely, even under pressure

What we offer:

Competitive compensation
Comprehensive benefits package
Company RRSP match plan
Bonus program
Three weeks' paid vacation
Wellness program
Employee assistance program
Reimbursement of professional memberships and jobrelated training
Internal development programs
Employee discounts
An amazing team and company that lives its core values of our People, our Customers, our Environment, our Communities, Safety, Results, Integrity and Growth
A great working environment and access to a rooftop patio with harbour view and free onsite parking