Bilingual Call Center Agent - Etobicoke, Canada - Brink's Canada Limited

Brink's Canada Limited

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

The Brink's National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective
solutions.

Availability:

Must be available to work Monday-Sunday - 3pm-11pm, 5pm-1am and Midnight-7am shifts and either a Saturday or Sunday shift each week.
You must be flexible to work any of the 3 above shifts to qualify for this job.

You will be scheduled approximately 25-32 hours/week.

Location:
Etobicoke Ontario (100% in office. There is no remote option for this position)

Key Responsibilities:

Trouble shoot technical issues with both customers and crew members on a wide range of issues critical to business continuance
Engage with a variety of internal partners to find timely resolution on customer requests and concerns
Work within a specified framework and processes to diagnose and resolve issues
Execute the delivery of specific reports through the day
Be engaged to support adhoc projects and be the primary point of contact for customer outreach

Must Have Qualifications:

A passion for delivering exceptional service
Must be bilingual and fluent in English and French
A positive attitude and a desire to seek ways to improve processes and offer suggestions on how to make things better for all
2+ years' experience in a Call Centre, Customer Facing role or Help desk environment
Calm demeanor with the ability to work under pressure and deliver on tight timelines
You are a team player who believes that we win as a team or not at all
Some technical savvy and the ability to walk a customer through to a solution over the phone
Effective communication skills both verbal and written can deliver a message in a concise and easily digestible manner for a wide audience
Ability to work in a 24/7/365 day operation where shifts are scheduled based on business needs
Experience working with technology

Nice to Have Qualifications: