Client Services Manager - Spruce Grove, Canada - Parkland Food Bank Society

Description

Position Overview:

Explore an exciting career opportunity as a Client Services Manager at Parkland Food Bank. Join our team and lead initiatives to enhance client services, ensuring efficient and compassionate support for those in need. We are searching for a compassionate individual motivated by addressing food insecurity in the community.

The Client Services Manager will play a pivotal role in optimizing day-to-day operations related to client services, fostering positive client relationships, and providing support to our Clients Supervisor staff members.

Responsibilities:

-
Supervision and Mentorship:_

• Oversee and provide mentorship to the Client Services Supervisors.
• Ensure the team is equipped to handle daytoday client service operations effectively.

-
Client Relationships:_

• Serve as the point of contact for clients with complex needs.
• Address client concerns promptly, ensuring a positive and empathetic experience.

-
Stakeholder Coordination:_

• Collaborate with internal and external stakeholders to enhance the overall client experience.
• Actively engage with the community and local partners to expand the food bank's reach.

-
Data Collection and Analysis:_

• Collect and analyze clientrelated data to inform decisionmaking.
• Identify trends in demand, improve resource allocation, and develop targeted outreach programs.

-
Crisis Management:_

• Play a crucial role in adapting operational strategies during crises or increased demand.
• Collaborate with the executive team for broader crisis management and strategic planning.

-
Internal Communication:_

• Act as a liaison between frontline staff and the executive team.
• Ensure smooth communication channels, streamlining internal processes for a cohesive organizational culture.

Qualifications:

• Bachelor's degree in a relevant field (Social Work, Nonprofit Management, etc.) preferred.
• Community Support Worker Diploma will be considered.
• Proven experience in client services, operations management, or related roles.
• Strong leadership and mentorship skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.

Job Type:

Full-time (40 hours per week)

Hours of work may vary and can include evenings and weekends.


To Apply:


Salary:
$58,240.00-$66,560.00 per year


Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Management or Supervisor: 2 years (required)
• Social work: 1 year (required)

Work Location:
In person