Support Supervisor - Halton Hills, Canada - Tory Burch

Tory Burch
Tory Burch
Verified Company
Halton Hills, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

JOB SUMMARY:

As a Tory Burch Support Supervisor, you will flex between supporting the front of house and back of house operations.

This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store.

You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities, being a leader in-store.


RESPONSIBILITIES

  • Operational Excellence
  • Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
  • Accurately process all POS transactions and capture of customer information.
  • Have a proper understanding of the radio communication and all technology tools used in the store. Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
  • Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Assist with store maintenance needs and supply ordering.


  • Meet deadlines

  • IMRDs, damages, transfers, charge sends, etc.
  • Properly print tickets in WebIM.
  • Protect our assets by adhering to all loss prevention policies and procedures.
  • Detail oriented with ability to multi task and prioritize work to produce desired outcomes
  • Be Buddy/Team Player
  • Lead by example and model behavior that reflects the company's core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic. Demonstrate a high degree of maturity and integrity.
  • Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
  • Identify opportunities to support the team in delivering a transformational experience.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Support the Customer Experience
  • Lead by example to create an environment that consistently delivers transformational customer experiences.
  • Assist sales associates through seamless communication and followthrough on customer requests to drive a transformational experience for every customer.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.

EXPERIENCE :
2-4 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus. REQUIREMENTS

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
  • Must be able to submit verification of legal right to work in Canada
  • Must be at least 18 years of age

Benefits:


  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift

Education:


  • Secondary School (preferred)

Experience:


  • Hospitality: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Smart Serve (preferred)

Work Location:
In person
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