IT Onsite Support Analyst - Vancouver, Canada - VC3

VC3

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Onsite Support Analyst (OSA) is responsible for providing technical assistance and support to VC3 clients related to computer systems, hardware, or software.

They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a limited scope of support.- Culture is an integral part of working at VC3.

Our company values represent the most important values, the ones we live by:

-
Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what's right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise "

-
Developing Growth Minded People"

Is the driving force behind our values and why we do what we do.
Proven track record of maintaining positive client relationships
Strong technical skills
Sound judgment around complex business issues

Key Responsibilities

Troubleshooting Desktop, Server & Network issues
Deploying new PCs, Servers, and networking equipment
Receive & respond to escalated tier 2 support requests
Respond to desk side & remote support requests for end users
Analyze and improve upon our technology standards to maintain a technological and competitive edge within the market

Skills Knowledge and Expertise

Minimum of 3 years' experience supporting SMB or enterprise IT environments
Strong troubleshooting and analytical skills
Exceptional oral and written communication
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to multitask, adapt to changes quickly and follow directions well
Ability to work collaboratively within a team as well as independently
Ability to relate to clients in a meaningful way "having a unique personal touch"
Commitment to company values
Professional IT Certifications, such as: Microsoft MCP, MCSE or MCITP, VMware VCP, Fortinet NSE or Cisco CCNA are an asset

Must possess a vehicle, valid driver's license, and appropriate business-class insurance

About VC- VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada.

The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same:

connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.