Triage Clerk - Edmonton, Canada - WCB Alberta

    WCB Alberta
    WCB Alberta Edmonton, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Full time
    Description

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta

    Job Title:

    Triage Clerk

    Job Type:

    Temporary Long Term (Fixed Term) / Full time

    Job Location:

    Edmonton, Alberta

    Triage Clerk

    Access to Information

    Edmonton, Alberta

    Temporary Long-term, Full-Time Position

    Why WCB-Alberta?

    We are a team that cares. Over 2,000 people, in four offices located in Edmonton and Calgary, each with unique skill, expertise and perspective that supports our core areas of business. Regardless of specialty, we are a team connected by a shared purpose and value.

    As the independent operator and administrator of the province's Workers' Compensation Act, we come to work each day committed to over two million workers and over 170,000 Alberta employers. We are inspired by making a positive impact on the lives and businesses that have been impacted by workplace injuries.

    Your Responsibilities:

  • Use your independent problem-solving skills to analyze claim history and determine the validity of an ATI request.
  • Review authorizations to ensure representatives are authorized and the appropriate authority has been granted for claim file information.
  • Review incoming requests and determine the validity and eligibility of a requestor's request for claim -information.
  • Create requests and gather components of the claim file within WCB's secure digital environment.
  • Release claim files electronically, accurately and thoroughly in accordance with WCB policy.
  • Meet accuracy and statistical requirements on a monthly basis, showcasing your diligence and dedication to your work.
  • Work in a high-pace environment, managing your own workload and working with your teammates to carry out the teams priority work.
  • Solve problems and communicate with customers in order to avoid any unnecessary delays in service.
  • Update business applications ensuring that a high level of accuracy and confidentiality is maintained.
  • Communicate both verbally and in writing with external and internal customers.
  • Perform other duties as assigned by the Work Coordinator and/or Supervisor.

    • Your Qualifications:

  • A high school diploma, experience in an office and customer service environment are preferred.
  • General knowledge of WCB legislation, policy and procedures is considered an asset.
  • General knowledge and familiarity with the Freedom of Information and Protection of Privacy Act.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • Proficiency using business computer applications including eCO and PAM(internal WCB software) is an asset.
  • Highly effective in a multi-tasking environment with ability to handle large volume of work while meeting deadlines.
  • Reliability and time management skills are integral to success in this position.
  • The ability to exercise independent judgment and work with minimal supervision.
  • Strong attention to detail.

    • Salary: Grade 4 Start Rate : $43,022.19 to Job Rate: $47,566.00 per annum

    We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You'll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

    This is a temporary, full-time position for approximately one year with the possibility of extension and/or permanency. Candidates under consideration for this position may be asked to complete computer testing.

    Final candidates for this position are required to undergo a security clearance as a condition of employment.

    We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

    We thank all applicants for their interest; however, only candidates under consideration will be contacted.

    Posted: April 22, 2024

    Closes: April 26, 2024