Guest Service Agent - Wellington, Canada - The Drake

The Drake

Verified Company

Wellington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Drake Devonshire is currently seeking a
Guest Service Agent to join our dynamic Hotel Team.

This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.

Responsibilities:

Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies,
Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
Responds to all guest requests in a timely manner with followup communication to ensure 100% guest satisfaction
Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times
Has the highest level comprehension of all Drake products + offerings
Has to be available to work weekends

Requirements:

Previous experience as a Guest Service Agent
A genuine love of hospitality + a warm engaging spirit
A combination of formal education + some real world experience
Exceptional written + verbal communication skills

Benefits

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers.

Drake offers a competitive compensation, bonus, and benefits package, training programs and other unique perks, as part of joining our team.