Technical Service Representative Ii - Vancouver, Canada - Xerox

Xerox

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City- Vancouver- State/Province- British Columbia- Country- Canada- Department- Technical Customer Services- Date- Monday, August 7, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level
Description & Requirement:

About Xerox Holdings CorporationThe Technical Service Representative (TSR) is Responsible for installation, maintenance and repair of products and systems including hardware, software, networking products and operating systems. The role provides complete support coverage for equipment assigned to a customer in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

This is a full-time position with benefits.
Xerox will provide a vehicle, laptop, cell phone, all tools needed, and training.

Primary Responsibilities:

Perform routine services to ensure equipment availability to client site users.
Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
Provide appropriate communication, support, and interface to onsite client base as to equipment status and availability.
Proactively manage consumables and supplies replacement as required.
Provide customer training on assigned products to improve end user knowledge of equipment functionality
Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

Qualifications:

Successful prior experience delivering services within an onsite client environment demonstrating superior customer service skills
Previous field technician or electrical/mechanical repair experience is required
Effective interpersonal skill & behaviors with the ability to interact with a diverse client population
Effective organizational skills
Basic understanding of network printing, job creation, and submission
Ability to manage multiple tasks
Ability to work a rotational shift 7 days/week
Ability to lift and move up to 50 pounds
Valid drivers license with a clean record
Ability to work in Canada without sponsorship, now or in the future