Store Manager - Victoria, Canada - The Original FARM

The Original FARM

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best
- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Store Manager reports to the Vice President of Sales.

The Store Manager has the following positions as direct reports:

Assistant Manager FOH (Front of House)
Assistant Manager BOH (Back of House)

The responsibilities include, but are not limited to the following:

Customer Experience:

Drive the store results by building and leading a highly performant team
Expand the customer data base and build brand loyalty
Manage and inspire staff to deliver the highest level of customer experience
Represent the values of The Original FARM Cannabis brand with utmost integrity
Model a customer service centric culture that fosters a positive work environment and experience
Address all customer concerns in a timely and empathetic manner
Ensure all team members are trained in product knowledge related to their position
Promote an environment that encourages an ongoing cannabis education for both customers and the team.
Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
Ensure the brand values are consistently represented through compliance to all policies and procedures

Leadership and People Management:

Set SMART goals for each work group and individual
Ensure that the customer service standards and product knowledge programs are implemented on an ongoing basis
Responsible for consistent, timely, thorough and effective communication with the staff and HQ
Promote a work environment based on mutual respect and teamwork that align with the corporate values
Display behaviors that inspire and motivate the team members to perform at their highest potential
Focus on attracting and hiring the top talent for each position level
Establish an ongoing training, coaching, mentoring, and performance management practice (including corrective action and termination) followed by all members of the management team
Ensure that underperformance is addressed with clear, timely and documented performance improvement tools
Recognize top performers and support internal career growth through individual development plans
Exhibit a proactive approach to workforce planning and retention
Build professional relationships with peers, Head Office Departments, and neighborhood organizations

Operational Efficiency:

Oversee the implementation and compliance with all policies and procedures
Ensure timely and seamless execution of all company initiatives and programs
Ensure compliance with all regulatory requirements (industry, federal, provincial, local, corporate)
Issue of mandatory compliance reports in an accurate and timely manner
Maximize the profitability of the store, by maximizing the revenue and controlling the expenses
Seek ways to maximize efficiency in all processes and make recommendations to the District Manager
Control the payroll expenses through efficient scheduling and work force planning to ensure they are aligned with the business needs
Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience
Supervise store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
Accountable for product and asset inventory accuracy
Execute full inventory and cycle counts, ensure inventory accuracy, and ensure regulatory inventory reporting compliance
Accountable for product inventory management including accuracy, shrink level expectations
Oversee loss prevention policies and procedures to be 100% compliant

Skills and Abilities Required:

Proven ability to acquire, develop and retain top talent
Exceptional customer service skills
Strong business acumen; including retail math, understanding sales reports and KPIs
Proven ability to work with retail operating systems
Excellent verbal, written and interpersonal communication skills
Strong work ethics
Demonstrate critical thinking and logic
Strong interpersonal skills with the ability to foster strong relationships and partnerships
Demonstrated success in motivating and leading a team
Excellent time management skills
Positive attitude
Proficiency in Microsoft Office (Outlook, Word, Excel)
Attention to detail