Positioning Technology - Moncton, Canada - Brandt

Brandt
Brandt
Verified Company
Moncton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
We have a position available for a Level 1 Product Support Representative in our Moncton location.


Duties & Responsibilities:

  • Deliver service and support to endusers using and operating automated call distribution phone software;
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving mobile communication, Bluetooth, GPS, and more;
  • Accurately process and record call transactions using designated tracking software;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes, and updates
LI-onsite


Required Skills:

Required Experience
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