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    ServiceNow Administrator - Toronto, Canada - Seneca

    Seneca
    Seneca Toronto

    2 weeks ago

    Default job background
    Full time
    Description

    Technical Support Specialist

    At Seneca, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical service support related to technology and organizational landscape that involves service support leveraging specialized technical platform-ServiceNow.

    Key Responsibilities:

    • Develop, configure, and customize the platform to meet the specific needs of the organization.
    • Design and implement integrations with other systems and applications using APIs and integration hubs.
    • Develop and maintain modules for incident, problem, and change management within Service platform.
    • Provide support to end-users, troubleshoot issues, and ensure optimal use of the Service platform.
    • Monitor the performance of the Service platform, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
    • Maintain comprehensive documentation of the Service Platform configuration, customizations, and development processes.

    Requirements:

    • 3-year diploma / degree or equivalent.
    • Minimum of three (3) years with ServiceNow.
    • Proficiency in Service scripting (JavaScript), including client scripts, business rules, script includes, and UI policies.
    • Strong understanding of Service data structures, including tables, fields, and relationships.

    About Seneca:

    Seneca is a dynamic team that values technical expertise and collaboration. We are committed to providing our employees with a supportive and inclusive work environment.



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