Food & Beverage Services Manager - Toronto, Canada - Royal Canadian Military Institute

Royal Canadian Military Institute

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join a great team with the opportunity to learn and grow your career

The
Food & Beverage Services Manager is responsible for leading the F&B service staff at the Royal Canadian Military Institute Services (RCMIS).

Accountable for ensuring the highest level of member and guest services by overseeing all aspects of our F&B services operations, including member dining (restaurant & bar), club/social events, and banquets.

Essential Duties & Responsibilities

Manage the daytoday F&B operations within budgeted guidelines.
Develop and implement service training programs.
Recruit, train, and manage all F&B services staff with the support and guidance of the General Manager.
Performance management, coaching, and ongoing evaluation of service staff performance.
Create, maintain, and distribute weekly service staff schedules and oversee biweekly payroll.
Perform monthly inventory counts (i.e. Bar, China, glass, and silverware).
Control costs of all F&B outlets by taking the lead of responsible purchasing, maintaining effective profit and loss controls, monitoring labour costs following demand patterns, budget, and local labour laws.
Maximize F&B sales by identifying and targeting internal sales opportunities through marketing including promotions, special events, and by training staff on "upselling."
Protect RCMIS, members and guests by training service staff and adhering to all health and safety regulations, sanitation, and alcohol beverage control policies (Smart Serve enforcement).
Maintain member and guest satisfaction by handling inquiries, concerns, or comments and providing solutions; acquiring feedback from members/guests and coworkers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
Maintain consistency of service by ensuring that the service team is prepared for all events including large parties and reservations.
Effectively communicate and work with other departments (i.e. Catering, Kitchen, Finance, Membership, Administration, and Maintenance).
Assist with developing the annual operating and capital budgets for the F&B services department.
Negotiate supplier arrangements for F&B products and ensure key relationships are maintained.
Attend and participate in weekly Operations team meetings.
Perform other duties as assigned by the General Manager.

Qualifications

Minimum 23 years in an F&B supervisory role (overseeing 25+ staff is an asset) with a successful track record in demonstrating career growth.
Private Club or Private hospitality sector experience is an asset.
Excellent time management skills to balance both administrative tasks and operational oversight.
Basic understanding of accounting practices that pertain to the department; endofshift reconciliation, etc.
Working knowledge of various computer software programs (including POS, MS Office Suite, etc.) is required.
Strong interpersonal and organizational skills are required.
Previous experience in ensuring employee retention through active engagement and encouragement of staff to build strong team spirit.
Excellent knowledge of wines and spirits is required.
Smart Serve Certification is required.
Experience writing, developing, and implementing training programs and standard operating procedures is required.
General knowledge of culinary trends, techniques, and menu development is preferred.
Excellent leadership, attitude, and willingness to learn is required.
A degree or diploma in Hospitality is an asset.
Must be qualified to work in Canada legally for the employer.

We are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported. The organization offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require accommodation.

Thank you in advance for your interest. Please note, only those applicants selected for an interview will be contacted.

Benefits: