Bilingual Support Services - Toronto, Canada - AstraNorth

AstraNorth
AstraNorth
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Position requires
rotational shift work.

Shift Timings are - Weekdays: 07:00 AM to 03:00 PM and 02:00 PM to 11:00 PM and Weekends: Sat: 10:00 AM to 06:00 PM and Sun: 01:00 PM 08:00 PM


Skills Required:

-
Should have an experience of 1-3 years in Customer Service:


  • Must be fluent to a professional level in French (reading, writing and speaking):
  • If the associate has worked on Service Now ticketing tool would be an advantage
-
Excellent Customer Service:


  • Should have the capability to do multitasking
  • Should have good team skills
  • Should be Proactive and ready to take initiatives

Good to Have Skills:


  • Very good troubleshooting knowledge for Microsoft products, Windows
  • Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team
-
Ready to be flexible with rotational shifts:

  • Follow Standard Operating Procedure and update the knowledge database documentation whenever required

Job Types:
Full-time, Fixed term contract


Benefits:


  • Dental care
  • Flexible schedule
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person
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