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- Primary point of contact for project and work vendors.
- Responsible for monitoring and responding to open tickets submitted through
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
- Prioritize and handle service requests and incidents.
- Progress issues and provide relevant information for troubleshooting or for
- Identify opportunities for process improvement and contribute to departmental
- Responsible for improving and documenting the technical processes around
- Work collaboratively with Account Managers on change requests, managing
- Handle late night and weekend emergency support as required.
- Resolve system problems.
- Ensure the performance of daily health checks of the applications, scripts, and
- Responsible for installing, configuring, and administering application servers.
- Responsible for the set-up and configuration of application server.
- Responsible for optimizing business processes for many departments.
- Develop scripts working with team to automate repeatable manual tasks.
- Responsible for troubleshooting and resolving application or infrastructure issues.
- Familiar with the FAMOUS integration process.
- Responsible for ensuring FAMOUS is functional and updates have been
- Familiar with Famous Inventory and dry goods
- Provide suggestion to improve Data visibility across all sites
- Proficient understanding of Cisco networking hardware, concepts, installation,
- Familiar with Citrix and Terminal Services.
- Knowledge of ERP software and technology
- Ability to install, configure, operate, and maintain Operating Systems including
- Ability to support a Dell & Lenovo desktop/laptop environment with an emphasis
- Operational knowledge of Active Directory, DNS and VMware vCenter.
- Windows PowerShell knowledge.
- Knowledge of Mobile application and mobile devices, such as Mac laptop,
- A Bachelor's Degree, college diploma or certificate in Computer Science,
- A minimum of three (3) years' experience providing IT Support required.
- Proven ability to troubleshoot and resolve Windows Server, computer hardware,
- Strong networking knowledge and experience (preferred)
- Project management skills and the ability to handle different tasks
- Proficient in Microsoft (MS) Suite (Word, Excel, PowerPoint).
- Proven ability to work in a fast-paced environment, demonstrate keen attention
- Able to work in a team environment with individuals of all leadership styles,
- Must be able to maintain strict confidentiality of private information.
- Ability to work in a fast-paced environment.
- Must be a high energy individual who is self-motivated.
- On-call flexibility required.
- Other core expectations as defined by the company.
- Hours of work may vary depending on business needs; ability and willingness to
- This job operates within a refrigerated warehouse, where temperatures range
- Role routinely uses standard office equipment such as computers, phones,
- The position may involve lifting to 30-pounds, occasionally up to 50-pounds.
IT Application Support - Ontario, Canada - Arch Staffing
Description
Reporting to the Director of Information Technology, the IT Application SupportTechnician is an IT professional who helps a business solve its application and system
issues. This position must possess a deep understanding of how the systems work and
perform troubleshooting systems, responding to assistance requests and handling
technical issues.
Duties and responsibilities
Version:
2
Date Revised: 08/07/2023
Requirements and Skills
Working conditions
Version:
2
Date Revised: 08/07/2023
packaging machinery, and forklift truck operation.
employee is to work in front of a computer, sitting for prolonged periods.
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