Service Advisor - Guelph, Canada - AutoCanada Inc.

AutoCanada Inc.

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Advisor

Guelph Kia

Guelph, Ontario

Guelph Kia is always looking for those who are passionate about delivering an exceptional customer experience to join our growing team as a
Service Advisor You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership

Our Company Offers:

Competitive wages

-
Fast paced, busy service Department:

The usual
vacation, health and dental benefits
Ongoing training and support to ensure you're successful and achieving your goals

Your Key Responsibilities

Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
Answering incoming phone calls and inquires related to vehicle servicing.
Meet and greet customers arriving for service appointments.
Create quotes and work orders for vehicle repairs.
Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with indepth information about available aftermarket and OEM part options.
Provide the clients with regular information and updates regarding the status of vehicle repairs.
Work with the parts department to determine parts availability and scheduling of future service appointments.
Complete and close repair orders.
Advise clients about warranty protections and potential cost savings.
Review the repair order and service performed with the client after the service has been completed.
Maintain a current knowledge of Kia warranty and policy.

Your Capabilities and Credentials

Minimum 2 years' experience in a customer service or sales capacity, preferably related to the automotive industry.
Ability to be professional and deliver exceptional service to clients.
Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
Knowledge of CDK computer operating system or similar systems would be considered an asset.
Must possess a valid driver's license and a safe driving history.