Advisor Customer - Chatham-Kent, Canada - Enbridge

Enbridge
Enbridge
Verified Company
Chatham-Kent, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Posting End Date:
June 27, 2023


Employee Type:
Regular-Full time


Union/Non:
This is a non-union position


What You Will Do- Be part of an in-house market research and customer insights focused team that supports the Enbridge Gas utility.- Design and implement market research projects, including quantitative surveys and qualitative studies such as focus groups, usability testing, and independent interviews (IDIs)- Manage all aspects of the research process, including research design, selection of methodology, vendor selection and procurement process, project plan and project management, questionnaire/discussion guide development, analysis, and reporting- Work with third party vendors for fielding, or execute surveys with Qualtrics- Build and maintain relationships with clients and partners across the company to enhance business understanding and ensure research support is relevant and practical- Assist in answering ad-hoc inquiries from internal clients.

This often involves synthesizing and summarizing themes and insights from a variety of sources, including past primary research and secondary research- Collaborate with other members of the team to ensure that: research findings from various studies are synthesized for greater value/insight wherever possible; all projects benefit from the special knowledge/expertise held by each team member, lessons learned and evolving standard processes are shared; primary research projects are advised by relevant secondary research- Participate in cross-functional projects where ongoing research support and consultation is required- Ensure good governance of customer data used for market research projects.

Who You Are


Required:

  • Postsecondary degree. 5+ years of experience in the market research field (or an equivalent combination of relevant education and experience)
  • Proven knowledge of research methods and design and proficiency with data analysis
  • Ability to use Statistical Package for the Social Sciences (SPSS) for the analysis of research results
  • Strong project management skills and a detailed understanding of the research process, from beginning to end, including the ability to lead client relationships from proposal through final reporting
  • Ability to find the story in the numbers, and to sift through qualitative data to extract insights
  • Creative data visualization and reporting skills ability to develop reports that tell a clear story and help make customer insights useful
  • Ability to build collaborative relationships with various internal and external partners
  • Proven ability to work collaboratively and independently

Preferred:

  • Knowledge of energy industry including energy efficiency measures/technologies/programs, and/or experience in a regulated environment
  • Experience working in a supporting role and influencing without authority
  • Qualtrics Certification
Working Conditions


Flex work:
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.

Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule.

Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer

  • We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
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