Field Service Technician - Surrey, Canada - Cullen Diesel Power

Description

The successful applicant will be responsible for providing 24 hours service for generator sets, transfer switches, switchgear and other related products.

Must be a self-motivated and personable individual able to diagnose problems, make recommendations and complete accurate paperwork. Must be a team player, be able to work well under pressure and in high stress situations.


Major Duties and Responsibilities:

• Follow company safety and service policies/procedures both in the shop & in the field
• Develop and maintain positive working relationships with customers, contractors, building managers and end users
• Diagnose and perform repairs on all makes/models of engines and power generators with mínimal supervision
• Perform preventative maintenance and testing on single and multiple parallel generator sets, on both mechanical and electrical components
• Assist in quoting process, estimate parts & labour hours for repair jobs
• Explain customer charges, answer product questions and insure customer satisfaction
• Complete paperwork for customer billing and internal procedures
• Maintain working area and/or service vehicle in a neat and organized condition
• Own a complete set of hand tools for both mechanical and electrical repairs
• Maintain a good work ethic, professional appearance and report to shop and/or job site on time
• Work effectively with other members of the generator department and office staff
• Perform special assignments as requested
• Respond to after hour service calls, work on company shifts, start early or later than posted shifts and change shifts on short notice
• Participate in an on call rotation as needed
• Be able to travel for training and/or jobs outside of the Lower Mainland/Canada if required

Skills and Abilities:

• Good organizational skills and ability to coordinate and complete jobs efficiently
• Effective oral and written communication skills
• Must have a welldeveloped troubleshooting and problem solving abilities
• Proficient use of a Windows based PC with MS Office and engine specific software
• Knowledge of AC generators (brush and brushless), all types or voltage regulators, automatic transfer switches, paralleling switchgear, remote cooling system, day tanks, fuel systems and proper installation of generator sets
• Thorough understanding of AC and DC wiring/systems
• Must have experience load testing generator sets at 600V or below
• Capable of using PC's for engine/generator controller/ATS control module interfacing and programming
• Strong understanding and experience with mechanical systems including engine repair
• Proficient mechanical and electrical skills to perform failure analysis, troubleshooting and repairs of all types of engines, power generators and related equipment
• Selfmotivated and capable of working without direct supervision
• Able to work in adverse working conditions requiring physical dexterity

Education/Training:

• Must possess and maintain a valid Mechanical or Electrical Journeyman certificate with a Class A rating. Applicants with mechanical aptitude are considered an asset
• Experience on AC and DC power generation systems (Generator sets, automatic transfer switches, switchgear and controls) considered an asset
• Applicants must have a valid class 5 driver's license and submit a current abstract

Applicants must hold or attain ASTTBC certificate for emergency generator inspection within 6 months of filling of posting

Salary:
From $50.00 per hour


Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

- mechanical: 5 years (preferred)


Licence/Certification:

• Driving Licence (required)

Work Location:
One location