Housekeeping Manager - Goffs, Canada - Hilton Garden Inn Halifax Airport

Hilton Garden Inn Halifax Airport

Verified Company

Goffs, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Hilton Garden Inn Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors:

Make Connections
Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.

Be Effective

Take ownership and play your part to get things done by making things easier for our Guest and Staff, doing as much in advance and multitask when you need to.

Responsibilities include but not limited to:

The Housekeeping Manager reports directly to the General Manager.
Works with the Housekeeping team to manage and coordinate the daily activities of housekeeping and laundry.
Assists with establishing work and cleanliness standards and procedures and ensures they are adhered to.
Arrives to work 30 minutes prior to Room Attendants to ensure proper opening, and leaves 30 minutes after Room Attendants leave to ensure proper closing of the department.
Consistently offers professional, engaging and friendly service, leading by example.
Perform Guest Room and Public Area inspections daily, to uphold the inspections to a high standard of cleanliness.
Personally carry out housekeeping duties in the case of any form of emergency/urgency and or shortage of staff.
Review daily schedule and adjust staffing as necessary based on hotel pick up and for sudden changes
Review daily arrivals and departures, late checkouts, early arrivals and related information.
Communicate and coordinate the preparation of rooms for guest arrivals and ensure appropriate action taken for special guests' request (i.e. allergies, cleaning carpet stains, cribs, tub chairs).
Interdepartmental skills in communication (written & verbal) to ensure guests and hotel surpass service expectations daily.
Oversee Lost & Found program and ensure proper documentation is done daily and that items are securely locked in the proper area.
Actively participate in training and orientation of new team members, to ensure the execution of hotel standards, owners & Hilton Standards.
Assist with the screening and interviewing of potential new hires.
Address and respond appropriately to guest questions and concerns relating to service and room condition.
Monitor performance for housekeeping and laundry according to hotel policies as required.
Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
Maintains confidentiality and propriety information.
Consistently practices privacy and security for guest and team members.
Project a favorable image of hotel to team members and guest.
Be proactive in carrying out assigned duties as required.

PREFERRED EDUCATION & QUALIFICATIONS

Minimum 2 year previous supervisory experience in a Hotel

Previous experience in Housekeeping is a definite asset.

High School diploma or equivalent required.

Experience with OnQ and Microsoft Office

Highly organized and detail orientated with a passion for cleanliness.

Work well under pressure and without supervision

Must be Trustworthy/Honest and reliable.

Ability to motivate, train and develop team members.

Strong communication and team work skills.

Able to perform is a fast paced environment.

Job Types:
Full-time, Permanent

Salary:
$55,000.00 per year

Benefits: