Digital Experience Manager - Ottawa, Canada - Epiphan Video

Description

Acting at the intersection of demand generation, design, development, and customer experience, you are responsible for creating website content that meets our inbound marketing goals while also ensuring a customer experience that aligns with our brand values.

You'll work closely with the growth and marketing teams to turn ideas into compelling content. Our SEO experts, designers, developers, and copywriters can help turn your vision into a reality.

You'll manage each project from collecting all of the stakeholder inputs to content, wireframing and site architecting, testing and iterating based on user data to ensure we meet our stakeholder goals.

Key responsibilities

• Work with leadership, development, and creative teams to document and build an expression of the company through our website
• Convey our hardware and services as complete solutions that solve customer pains
• Build, test, and iterate content based on user data
• Manage website to ensure content is accessible and performance is optimal for mobile and desktop
• Follow brand guidelines and hierarchy to guide customers in their digital experience
• Use reporting and metrics to inform product, sales, and marketing teams about opportunities or deadends
• Care about your colleagues and help build a vibrant, fun, empathetic culture

Experience and qualifications

• 7+ years of relevant experience in a role such as UX Designer, Customer Experience Manager, Head of Digital, or Product Manager
• Postsecondary degree in a relevant field
• Exceptional listening skills You are a sponge for information and a great communicator
• Experience working with an Agile methodology
• Understanding of website best practices for performance and accessibility
• Working knowledge of frontend web development processes and technology
• Deep understanding of marketing tools such as Google Analytics, Hubspot, Hotjar, Wynter etc.
• Portfolio, or list of active projects that demonstrate your capabilities
• Exceptional English language verbal and written communication skills

Who we are

Epiphan Video empowers creators and businesses around the world to produce broadcast-quality content with intuitive, innovative, and trusted hardware and cloud services.

Epiphan solutions see use in numerous verticals including education, live event production, corporate, government, and legal.


Why you should apply

We innovate
A career at Epiphan puts you at the forefront of AV innovation. We value ingenuity and seek ideas from every corner. Employees have room to experiment and take chances on never-before-seen solutions and workflows - because that's how innovation happens.


We're a team
When you join Epiphan, you become part of a tight-knit team of high-performing professionals. We collaborate within and across our departments daily, combining diverse skill sets and perspectives to achieve our goals.


We care
Our people take precedence. We maintain an inclusive and open culture where respect and empathy take the lead and everyone has a voice.

We set work aside for fun-filled social activities, offer competitive salaries and benefits, and insist on a healthy work/life balance for employees.

To Apply:

We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview.

Job Types:
Full-time, Permanent


Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Onsite parking
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• How many years of relevant experience in a role such as UX Designer, Customer Experience Manager, Head of Digital, or Product Manager do you have?
• Do you have a link with your active projects that demonstrate your capabilities? Please add the link

Education:

• Bachelor's Degree (preferred)

Experience:

• Google Analytics, Hubspot, Hotjar, Wynter: 3 years (preferred)
• Frontend web development processes: 3 years (preferred)

Work Location:
One location