Classroom Technologies Technician - Halifax, Canada - Dalhousie University

Dalhousie University

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Details:

Position Information
Position Title
Classroom Technologies Technician

Department/Unit

University Libraries

Location

Halifax, Nova Scotia, Canada

Posting Number

S13223

Employee Group

NSGEU Local 77

Position Type

Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Full Time

Full-time Equivalency (FTE)

Salary
- $ $28.46 per hour ($37,925- $48,099 per annum, 32.5 hours per week)

Classification

Provisional Statement

This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading researchintensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purposedriven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Dalhousie University Libraries support and advance learning and research endeavors by providing collections, facilities and services that enable expedient access to the world's information and knowledge. Reporting to the Manager of Services, Support and Training for the Dalhousie Libraries, the Classroom Technologies Technician is responsible for providing both proactive and reactive audio visual (AV) and video conferencing (VC) support to faculty and staff on the Halifax campuses.

Key Responsibilities

Perform regular maintenance & system checks on AV & VC systems in common pool classrooms and offices, performing repairs where possible and documenting advanced issues for escalation.
Provide client support and consultative services to faculty and staff on the use of AV & VC equipment, software platforms, and other technologies to improve the overall delivery of the teaching and learning experience in the classroom or meeting room.
Manage loan pool equipment, ensuring it is in working order and accounted for. Set up and breakdown equipment for special events.
Oversee daily operations and manage a timesensitive fastpaced work queue.
Assign work and provide direction to student assistants.

Note
Due to operational requirements, the successful applicant is required to work in-person on campus.

Dalhousie's vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination.

However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

_May be required to work outside normal working hours on occasion; compensation will be in accordance with the collective agreement._

Required Qualifications

Technical diploma in recording engineering, audiovisual technology, information technology or a related field with approximately two to three years' related work experience in a customer service environment (or equivalent combination of training and experience).
Demonstrated strong technical skills and experience working with a widevariety of classroom AV and VC systems, including, but not limited to, laptop and desktop (Windows and Mac) computers, projectors, microphones, cameras, public address and recording systems, SmartBoards, monitors, document cameras, MS Teams.
Strong problemsolving and diagnostic troubleshooting skills in high pressure, time sensitive situations.
Strong communication and interpersonal skills are required to work with individuals at all levels within the organization.

Assets

Relevant experience in a university setting and/or previous experience supervising students.

Job Competencies

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

Application Consideration

Diversity Statement