Vice President, Field Operations - Toronto, Canada - Shack Shine Home Services Inc.

Description

Opportunity

As the leader of the Field Operations team, you will be responsible for growing top-line revenue across Shack Shine Franchise Partners, as well as managing, coaching, and guiding a regional Field Management team.

We are looking for someone who has a strong entrepreneurial spirit with deep experience within Franchising, coaching, and performance management.

You're equally comfortable around a boardroom table developing annual strategic plans as you are in the field climbing a ladder or washing a window.

You love developing training programs, you're relentlessly goal-driven, and can lead through change.

This position operates within a hybrid work-model that enables collaboration, celebration, and connection, while enjoying the flexibility of working where it makes sense for you.

For this role, we anticipate that you will be in the office 25% of the time, on the road 50% of the time, and working remotely 25% of the time.

A Day in the Life

• Collaborate with the Managing Director and brand leadership team to set annual goals and strategic pillars
• Drive overall topline revenue growth for the organization through our Franchise Partners
• Leverage Coaching tools and resources to engage and develop direct reports and Franchise Partners in support of their goals
• Build longterm relationships with Franchise Partners and identify business growth and profitability opportunities through performance coaching
• Proactively support team and Franchise Partners in conflict resolution
• Lead through change: Develop and execute gotomarket strategies and drive and measure franchise partner adoption of new programs, tools and resources
• Align with other functional areas within the Shack Shine Brand team to deliver exceptional service to Franchise Partners
• Provide direct support and development to portfolio of franchise partners
• Conduct regular field visits to each Franchise Partner within the portfolio; and shadowvisit with FOMs annually
• Develop and execute training programs
• Enforce brand compliance to maintain consistency throughout the system
• Oversee launch process, onboarding, and training for all new franchise openings
• Collaborate with Marketing team to develop local field marketing initiatives to support new customer acquisition

What you bring to the table:

• 10 + years of progressive experience within Franchising / multi-unit operations
• Demonstrated experience in performance management, goal attainment, and coaching
• Exceptional financial management, business acumen, strategic planning skills, P&L / budget accountability
• Leadership experience in small or start up business ability to flex between strategic

discussions and detailed operations execution

• Demonstrated experience leading through conflict and or change management
• Willingness and ability to travel up to 50% of the time across North America

About Us

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times ? Take a sneak peek into why that is, here: (YouTube) Check us out on social At O2E Brands we know that great talent comes in many forms and we want to meet you at your best.

We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process.