Guest Service Manager - Barrie, Canada - Allure Hotel & Conference Centre
Description
Duties and Responsibilities:
Essential job functions include but are not limited to the following:
- Exceptionally knowledgeable about the hotel's facilities and services
- Hire / schedule and train a knowledgeable all members of Front Desk Team
- Ensure all Guest issues are handled and dealt with in an appropriate manner
- Set and follow operational policies for Front Desk to ensure all Guest Reservations are accurate, and occupancy is maximized.
- Ensure proper credit control and handling of financial transactions
- Schedule staff based on operational needs, while adhering to labour budgets.
- Be efficient, effective and responsive with inquiries and requests using excellent communicatio
- Conduct approved staff meetings, and attend hotel Department Head Meetings
- Know responsibilities of Fire Safety Plan, WHMIS, and Health & Safety
- Act as a Manager on Duty and assist in other departments when required
Qualifications / Requirements:
- Minimum 3 years related experience in Hotel Management / Front Office Operations
- Postsecondary education, preferably a degree / diploma in a related discipline
- Excellent interpersonal and communication skills both written and verbal
- Must be able to work in a team and maintain a positive attitude within a very busy environment
- Proficient in use of computers, with knowledge of MS Office, Windows and Opera an asset
- Must be available for all shifts including weekends, and statutory holidays
- Must possess high motivational skills with the ability to lead with little supervision
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Vision care
Schedule:
- Holidays
- Weekend availability
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location:
In person
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