Service & Dispatch Coordinator - Nepean, Canada - Gunnebo Canada

Gunnebo Canada

Verified Company

Nepean, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.

Do you want to be part of creating a safer world? Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. We are diverse in our offering, our customer outreach, and our mindset.

If you are passionate about being part of an exciting journey working with a global, multi-cultural, and highly motivated organization, this is the opportunity for you.

Gunnebo is small enough to see your ideas come true and big enough to realize your career goals.

About Gunnebo Group

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables.

We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets.

Through our businesses, Gunnebo Entrance Control and Gunnebo Safe Storage offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking.

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need.

You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Responsibilities:

Assist with customer requirements for service and/or in shop service
Monitor and address the In-Shop inbox
Completing inshop service requests:
This can include but not limited to:
Organize and prioritize in shop work orders
Maintain key requests
Obtaining required information for ordering required parts
Standard key cutting asset but not required training provided
In shop rekeying / pinning asset but not required training provided
Reviewing Ottawa inbox for tech notes acquire parts required either from stock room or by ordering from supplier (submit to Ottawa admin for ordering)
Booking appointments for customers for pickups/drop offs
Process product received match packing slips with PO's, verify, receive in system, and submit
Shipping of product and/or keys to customers as required
Inventory support assist with maintaining required inventory levels by submitting purchase requirements
Maintain 'Medeco' pin kit for both stock and road technicians
Provide field technicians with information about orders and requirements.
Dispatch service calls in a timely manner and according to predetermined schedules and work orders or as required due to emergency situations.
Utilize and dispatch subcontractors when required
Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and subcontractors to meet service quality and responsiveness targets.
Maintain realtime visibility to technician resources and service branch administration by leveraging and updating the work order & dispatching system.
Schedule annual inspections, preventative maintenance, recurring jobs, and projects
Other duties as assigned

Job Requirements

Valid G driver's license is mandatory
Experience in delivering highquality customer service to a broad range of customer
Grade 12 or equivalent
Selfmotivated and calm under pressure
Excellent organizational skills
Excellent communication skills, verbal and written
Intermediate computer skills required
Works well independently, takes direction well
The ability to lift in excess of 25 Kilos
Must be willing to undertake a criminal background check on an annual basis
Punctual and reliable

Why join us

Are you passionate about sustainability, innovation, safety, and collaboration? Our employees have ideas for building a safer and more sustainable tomorrow and the drive and passion for realizing them.

Our attention to societal trends, our ability to translate these into business opportunities, and our dedication to customers, sustainability, and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance-driven by a forward-thinking attitude, passionate teamwork, and the fierce will to continuously learn. If that describes you, we will gladly make way for your ambitions.

From day one, we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic, diverse, and proactive working environment.

Please note:
Gunnebo provides accommodations for employees with disabilities.

If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

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