Support Specialist - Burnaby, Canada - Payroll Guardian International Inc. (PGi)

Payroll Guardian International Inc. (PGi)

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

PGi is looking for a Support Specialist to join our team.

The Support Specialist will work directly with our clients to assist them in processing pay, answering questions and resolving challenges.

Responsibilities

Manage biweekly/semimonthly/monthly payroll processes; prepare payroll submissions for premium service clients, and thoroughly review and reconcile changes for these payrolls.
Provide consistent quality of customer service and support on PGi's products and services with the ability to think outside the box.
Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team.
Improve the knowledge base and training materials to help users.
Accurately perform all changes or additions to Company set up with complete follow up to clients, including clear and concise instructions.
Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.

Skills and Qualifications*- Minimum 2 Years experience in Canadian payroll

US payroll is a plus
Payroll Designation (PCP/CPM) required
Determination to learn and develop continually as the business grows
Strong organizational and planning skills, must be able to multifunction, handling highpriority issued, and communicating internally in a timely manner
Selfstarter, ability to work effectively both independently and collaboratively within a team
Takes initiative, is a decisive decisionmaker and show confidence in decisions made
Prioritize workload while maintaining an effective balance between client inquiries, projects and client followup.
Superior communication (written and verbal) and interpersonal skills in the English language
Written and verbal skills in the French language is a plus