Branch Manager, Heavy Equipment Dealership - London

Job summary

Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team. Partner with HR team to hire, onboard and support new team members. Partner with Manager to establish annual branch goals that support business growth. Monitor and report on goals regularly to Management. Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP). Routinely inspect facility to ensure the workplace is organized, clean and free from hazards. Ensure routine facility and equipment maintenance requirements are met and documentation is maintained for audit purposes. Champion the health and safety program and ensure compliance from employees. Communicate/negotiate effectively with customers and suppliers and resolve concerns or issues in a timely manner. Follow up with customers to ensure satisfaction and a positive customer experience. Actively assess and pursue new business in the region in support of parts and service development. Participate in training and/or industry events as required and act as a champion of the JJE brand across the industry. Review, verify and approve supplier invoices, quotes, and department expenses. Maintain a balanced and accurate inventory in alignment with internal inventory procedures. Collaborate with the main Parts Distribution Centre (DC) to ensure adequate stock levels and address inventory or customer issues. Complete additional projects and tasks as assigned.

Responsibilities

• Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team
• Partner with HR team to hire, onboard and support new team members
• Partner with Manager to establish annual branch goals that support business growth
• Monitor and report on goals regularly to Management
• Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)
• Routinely inspect facility to ensure the workplace is organized, clean and free from hazards
• Ensure routine facility and equipment maintenance requirements are met and documentation is maintained for audit purposes
• Champion the health and safety program and ensure compliance from employees
• Communicate/negotiate effectively with customers and suppliers and resolve concerns or issues in a timely manner
• Follow up with customers to ensure satisfaction and a positive customer experience
• Actively assess and pursue new business in the region in support of parts and service development
• Participate in training and/or industry events as required and act as a champion of the JJE brand across the industry
• Review, verify and approve supplier invoices, quotes, and department expenses
• Maintain a balanced and accurate inventory in alignment with internal inventory procedures
• Collaborate with the main Parts Distribution Centre (DC) to ensure adequate stock levels and address inventory or customer issues
• Complete additional projects and tasks as assigned

Job description