solutions engineering position - Mississauga - beBeeIndustryExpert

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    beBeeIndustryExpert Mississauga

    1 day ago

    Job title: Technical Specialist

    Description

    Technical Solutions Specialist


    This role is designed to support customers with complex technical challenges. As a key member of our team, you will play a critical part in delivering innovative solutions that meet the evolving needs of our clients.


    The position reports directly to the Technical Manager and involves assisting customers with technical matters, determining warranty coverage, and performing inspections on products that may require warranty claims. You will also provide troubleshooting support and technical recommendations to resolve customer product and application issues.


    • Provides assistance and responds to concerns from customers on technical-related matters.
    • Presents comparison of parts specifications to assist in choosing the most suitable product for their needs.
    • Communicates with suppliers/vendors regarding provision/explanation of technical information.
    • Determines product warranty coverage by communicating concerns with customers:
      • - Coordinates verification processes;
    ,

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