Parts Front Counter Advisor - Saskatoon, Canada - AutoCanada Inc.

AutoCanada Inc.

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Parts Front Counter Advisor

Dodge City

Saskatoon, Saskatchewan

We are looking for a
Parts Front Counter Advisor to join our growing team We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership.

Your love of the automotive industry, dealing with the public in a professional manner, and your commitment to delivering the highest level of customer service will ensure your ultimate success.

What We Offer

Competitive wages
Health and Dental benefits
Premier dealership setting
A positive vibrant team environment
An opportunity to be part of an exciting, growing business

Your Key Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
Answers phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
Provides high level of service to internal and external customers
Pulls and fills orders from stock
Notifies parts manager of outofstock parts or shop materials that need immediate attention
Locates outofstock parts from outside source and submits an emergency order, if necessary
Notifies the service advisor and the customer when special ordered parts have been received
Notifies the body shop when all parts have arrived and when they will be delivered
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
Follows up on backordered parts
Verifies willcall and backorder files weekly and returns to vendors, or stocks those items not picked up or required
Replenishes assigned inventory daily
Assists outside sales representatives with their orders
Makes sure all internal requests for parts are billed on service repair order
Receives payment from retail customers or obtains credit authorization
Ensures that all charge sales are signed by the customer
Ensures that all customers receive their copy of the invoice
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
Issues and tracks requested shop tools to technicians
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts
Sets up orders for daily shipment, delivery, or pickup
Solicits assigned accounts by phone
Keeps front and rear counter areas clean and uncluttered
Cleans computer terminals and printers daily
Participates in all training programs that are made available
Keeps current on new products and product updates
Participates with the parts manager in maintaining a lost sales tracking program
Maintains professional appearance

Your Capabilities and Credentials

35 years parts counter, technician or equivalent experience (FCA experience preferred)
Completion of a related postsecondary program and or training courses is considered an asset
Experience with CDK, MPI Edge and Star Parts is considered an asset
A detailed understanding of Parts and Service operations and inventory management
A welldefined sense of diplomacy, including negotiation and conflict resolution skills
Strong organizational and time management skills
A person of professionalism and high integrity who is trusted by others and consistently honours their commitments
Detail oriented, selfmotivated and resourceful
Highlevel skills in Word, Excel and MS Office etc
Ability to meet physical demands such as heavy lifting, standing for long periods of time
Must possess a valid drivers license and have a safe driving history