Program Coordinator Quality Assurance - Toronto, Canada - City of Toronto
Description
Job ID:44370
Job Category:
Audit, Compliance & Inspections
Division & Section:
Toronto Building - Various
Work Location:
Various, see below
Job Type & Duration:
Full-Time, Permanent Vacancies
Salary:
$101,900 - $131,222.00, TM2529, Wage Grade 7.0
Shift Information:
Monday to Friday, 35 hours per week
Affiliation:
Non-Union
Number of Positions Open: 4
Posting Period: 15-Feb-2024 to 7-Mar-2024
Location Information:
Vacancies are anticipated at various locations across the City of Toronto, including:
- North York Civic Centre, 5100 Yonge Street
- Scarborough Civic Centre, 150 Borough Drive
- Etobicoke Civic Centre, 2 Civic Centre Court
- City Hall, 100 Queen Street West
Toronto Building has a bold ambition to become a modern, client-centric regulator that helps the City achieve its strategic objectives through partnership, innovation and regulatory excellence. As Canada's largest municipal building regulator, the Division is critical to Toronto's success and prosperity. Its core services — issuing building permits and inspecting construction — ensure that Toronto's built environment is safe, accessible, and sustainable. These services also play a critical role in delivering many of Toronto's city-building priorities, including affordable housing.
In the role of Program Coordinator Quality Assurance, you will be responsible for creating and executing standards, programs, policies, and procedures to ensure consistent practices within an assigned section of the Division.
Reporting to the Director and Deputy CBO, you will provide oversight and leadership for quality assurance, ensuring compliance with established Divisional Standards and relevant regulations.
Leadership and Team Management
Training and Development
Effective supervision, motivation, and training of assigned staff are essential for effective teamwork, maintaining high standards of work quality, organizational performance, promoting continuous learning, and encouraging innovation among team members.
Customer Experience
You will offer leadership, direction, processes, and tools to enhance efficiencies and elevate the effectiveness of services offered in Toronto Building.
Collaborating with Divisional Working Groups on complex organizational change initiatives you will establish a work environment and structure that promotes a culture of continuous improvement, accountability, and organizational excellence.
You will spearhead the development and implementation of best practices, procedures and quality standards and tools.
You will capture and utilize analytics regarding staff performance to make recommendations and strategies to improve team performance and results-based accountability.
Quality Assurance
You will develop and coordinate all aspects of Toronto Building Compliance Quality Assurance programs. This includes designing training programs, documentation, and related materials to meet Divisional standards.
Additionally, you will design, coordinate, and implement program evaluations, operational reviews, and audits to assess effectiveness and opportunities for improvement to meet compliance objectives.
As an expert in your field, you will be providing oversight for the overall approach to quality assurance and risk management services across the Division.
Additionally, you will provide policy analysis, planning and research expertise to senior management to support the delivery of the Quality Assurance program.
Reviewing gaps identified in internal audit results, you will offer recommendations to the management team to summarize your findings.Expert Insights
In this role, your responsibility is to research your assigned section taking into consideration developments within the field, corporate policies and practices, and legislative and government initiatives at various levels.
As you will be dealing with highly confidential and sensitive information regarding City operations, assets, resources, staff and management initiatives, it is imperative that you maintain confidentiality when carrying out your work.
You will provide confidential assessments of section issues, employee performance and business process simplifications due to policy/procedural changes, restructuring, and resource allocation.
You will assist management in addressing Internal Audit and Auditor General recommendations, where required. You may also be called to appear and give evidence in court and b
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