Service Coordinator - London, Canada - Rite-Hite
Description
Job Category:
Schedule:
Full time
Job Description:
- PURPOSE AND SCOPE
To coordinate all service and planned maintenance activities within 1 to 5 service branches ensuring the customer's needs are met in an efficient and timely manner while maximizing Technician efficiency / productivity and maintain district profitability.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Scheduling is done in coordination and consultation with the Service Manager with a goal of maximizing customer satisfaction for timely completion while also maximizing Technician efficiency / productivity and maintaining district profitability.
This includes assessing likely time requirements to complete the job, skills of available Techs, and planning the most efficient routing of Technicians to accomplish the work on hand.
Adjusts schedules as needed due to absences, changing customer requirements, and incoming emergency service calls. Tracks and updates progress of jobs through completion, monitoring to ensure the job is not being held up from completion unnecessarily. Gets sales representative, Service Administrator, Administrative Manager, and Service Manager involved as needed to address any problems hindering the completion and closure of the job. Upon completion of work, reviews work order, ensures correct prices and costs have been applied, reviews job notes, and closes job, releasing it to be invoiced by the Service Administrator. Reviews time reports for zone Service Technicians for accuracy and completeness, getting Service Manager involved as needed. Ensures Techs are paid correctly for time worked and time worked is correctly billed to work orders. Issues credit rebills, as needed and directed. Backs up other Service Coordinators as needed, and assists Service Administrators and Service A/R Specialists as directed and as time allows. Provide back-up administrative support within the office including answering phones, filing, preparing quotes, typing of general correspondence, etc. Other duties as assigned.EDUCATION and/or EXPERIENCE
- The successful individual will possess:
KNOWLEDGE / SKILL REQUIREMENTS:
- The ideal individual will demonstrate:
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.- SUPERVISORY RESPONSIBILITIES:This role will not have supervisory responsibilities.
Company Description:
Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.
We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.
We Offer:
Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave.
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