Associate - Reconciliations (New or Recent - Toronto, Canada - BMO Financial Group

BMO Financial Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

250 Yonge Street Toronto Ontario,M5B 2L7

Establishes specialized support service in a specific function or technology.

Fulfills transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities in accordance with Bank and industry standards.

Follows procedures in the analysis and resolution of internal and external inquiries, requests and issues, ranging from routine transactions to complex portfolio management referring more complex issues to senior team members and/or manager.

Provides advice to internal business partners and peers to support the completion of a process or activity within established procedures.
Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
Cultivates productive relationships within the line of business (LOB) and other functions through responsiveness and support.
Builds relationships with internal business partners. Partner with other operational areas to ensure timely, quality and efficient processing activities.
Ensures appropriate balance between customer service and costs to minimize loss of revenue or customer dissatisfaction.
Monitors production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalates to the manager as appropriate.
Gathers and formats data into regular and adhoc reports for regulatory and audit queries.
Monitors service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
Delivers exceptional customer service to build trust through responsive, accurate, consistent, knowledgeable and available services and support.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Recommends and implements process improvements.
Processes timely and accurate transactions, audit/reconciliation transactions and resolves discrepancies according to established standards.
Records and verifies data for fulfillment and/or further handling.
Ensures adherence to all aspects of First Principles, BMO Code of Business Conduct and Ethics, Corporate policies, procedures and applicable regulatory requirements.
Reviews transactions and requests for compliance with regulatory and Bank requirements.
Communicates with internal partners and external customers to respond to inquiries according to guidelines. Followup with business units to ensure issues are resolved.
Participates in continuous improvement of business processes and procedures within the scope of the work team.
Participates in testing and implementation of projects and new/ revised products/ services or processes.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed

Qualifications:

Typically between 3 years of relevant experience and postsecondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and understanding of the business unit's key products and services, processes and controls
Good.

- understanding of risk and regulatory requirements of the role

Good.
Investigation skills
Good.
Prioritization skills. Good.

Organizational skills

Good.

Customer service skills.

Good.
Ability to multitask in a fastpaced environment.
Specialized knowledge.
Verbal & written communication skills
Good.

Organization skillls

Good.
Collaboration & team skills
Good.
Analytical and problem solving skills
Good.

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.